Security Guard

Hilton Norfolk THE MAIN; Norfolk (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

Hilton Norfolk THE MAIN in Norfolk, VA seeks a Security Officer to patrol hotel property, respond to emergencies, document incidents, maintain key security protocols, and assist with shipping/receiving as needed. The role emphasizes safety for guests, associates, and assets, with professional conduct in all situations.

The incumbent will conduct investigations, enforce the No Solicitation Policy, and perform first aid/CPR as required, remaining calm and courteous during stressful events.

Responsibilities

• Patrol all areas of the hotel property including outside parking lots and escort off property if necessary
• Document daily security reports noting incidents of theft, accidents and safety violations
• Complete security forms to document losses or injuries
• Respond to emergencies, perform first aid/CPR as needed and notify authorities
• Conduct investigations of security incidents
• Enforce hotel No Solicitation Policy and maintain key security procedures
• Assist in shipping and receiving operations as required
• Remain professional and provide high level customer service under stress
• Perform additional duties as assigned

Job description

Search for, respond to and handle any security problems, issues, concerns and disaster emergency situations in accordance with all policies, procedures and regulations to ensure the safety & security of the hotel's assets, guests, and Associates.

Responsibilities

• Patrol all areas of the hotel property including outside parking lots. Note, search for, handle and report any unusual circumstances, safety violations, car theft, destruction and/or suspicious or undesirable persons and escort off property, if necessary
• Document a concise security report on a daily log including incidents of theft, accidents and safety violations
• Complete the necessary security forms to document losses of property or personal injury to guest or employee
• Maintain familiarity of all hotel disaster and emergency policies, procedures and regulations; respond immediately to emergency alarms or calls for help, determine course of action, notify appropriate authorities and perform first aid and CPR as needed
• Conduct investigations of security incidents
• Enforce the `No Solicitation Policy' of the hotel
• Maintain security of hotel key system; issue and receive keys
• Escort and witness cash handling as needed
• Assist in shipping and receiving operations
• Perform first aid & CPR in emergency situations as needed.
• Respond quickly & calmly to emergency situations.
• Remain professional & composed during stressful situations always treating guests respectfully with a high level of customer service.
• Successfully complete all other duties as assigned.