Security GSOC Operator

Alliedbarton Security Services; Boston (MA); On-site; USD 34,000 - 47,000; Full time

Benefits offered by this job

Medical, dental, vision

Life insurance

AD&D

Disability insurance

Retirement plans

Holidays paid at time and a half

Vacation after one year of employment

Job summary

Allied Universal Services is seeking a Professional Security Officer in a GSOC Operations Center in Boston, MA. The role is full-time, with Wednesday through Sunday shifts and a starting pay of $29.00 per hour plus paid orientation.

The GSOC Operator will supervise and coordinate quality services on a specific shift, serving as a liaison between site staff and account management while coaching staff and ensuring high standards of security and customer service.

Qualifications

• High school diploma or equivalent required.
• Must be at least 18 years old.
• Effective written and oral communication skills.
• Ability to prepare reports and logs.
• Background check and post-offer pre-employment drug test may be required.
• Valid driver’s license for driving positions.

Responsibilities

• Supervise and coordinate quality services on a shift.
• Act as liaison between site supervisor and Account Manager/Field Operations Manager.
• Provide coaching, recognition and discipline within empowerment range.
• Handle crisis situations calmly and efficiently.
• Deliver exceptional customer service.
• Stand or walk on varied surfaces for long periods; lift up to 40 pounds.

Skills

Communication skills

Written reports

Interpersonal skills

Crisis management

Attention to detail

Education

High school diploma or equivalent

Job description

Overview

Company Overview:

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Job Description

Allied Universal Services is currently searching for a Professional Security Officer in a GSOC Operations Center in Boston, MA.

Full Time Hours Wednesday - Sunday

Weekly Pay Starting Rate $29.00 / hour with Paid Orientation

Candidate must be 21 years of age or older

Ideal candidate would have one year prior security experience

The Security GSOC Operator will supervise and coordinate the delivery of quality services on a specific shift at an assigned customer. The Shift Supervisor will act as a liaison between site supervisor, Account Manager/Field Operations Manager and professional security officers. Supervise staff on assigned shift, providing coaching, recognition and discipline within approved empowerment range.

Qualifications/Requirements:

• High school diploma or equivalent required
• At least 18 years of age
• Must possess effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel and the general public in a professional and effective manner; must be able to use initiative and independent judgment within established guidelines
• Must be able to frequently prepare written reports and logs in neat, legible handwriting;
• Must be able to read and understand all operating procedures and instructions
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• Driving Positions: must possess a valid Driver’s License with at least one year of driving experience, a clean driving record (no major violations within last 36 months, no more than 1 accident in last 24 months, no more than one minor moving violation in last 24 months), a minimum level of insurance as required by Company policy, and the ability to safely operate a vehicle required.
• As a condition of employment, employee must successfully complete a background investigation and a post-offer/pre-employment drug/alcohol test, may be required to pass Drivers Record check
• Intermediate computer skills to utilize innovative, wireless technology at client specific sites
• Ability to handle both common and crisis situations at the client site, calmly and efficiently
• Display exceptional customer service and communication skills
• Ability to handle crisis situations at the client site, calmly and efficiently
• Able to:
  • Work in various environments such as cold weather, rain/snow or heat
  • Occasionally lift or carry up to 40 pounds
  • Climb stairs, ramps, or ladders occasionally during shift
  • Stand or walk on various surfaces for long periods of time

BENEFITS:

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Company's retirement plans
• Seven holidays annually paid at time and a half, if worked
• 40 hours of vacation after one year of employment at eligible work assignments; unused vacation is only paid out where required by law

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.