Global Security Operations Center Shift Lead - First Shift

Alliedbarton Security Services; Milwaukee (WI); On-site; USD 52,000 - 56,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Life insurance

Paid holidays

Job summary

Allied Universal is hiring a Global Security Operations Center (GSOC) Shift Lead to support a high-profile client. You will oversee GSOC operations, manage a team, monitor security systems, and coordinate incident response, ensuring regulatory compliance and timely reporting.

Qualified candidates have at least two years in security and GSOC roles, plus strong technical writing. Benefits include medical, dental, vision, 401k, and life insurance.

Qualifications

• High school diploma or equivalent is required.
• Minimum of two years of verifiable security experience.
• Minimum of two years of Global Security Operations Center experience.
• Licensing requirements depend on state/local laws and may be required.

Responsibilities

• Oversee day to day operations within the GSOC and ensure procedures are followed.
• Coordinate GSOC team activities during shifts, monitor security systems and incidents.
• Update operator schedules and notify account managers of uncovered posts.
• Ensure compliance with laws, client regulations and SOPs.
• Conduct audits to identify improvements and ensure training completion for new hires.
• Lead incident response and coordinate with emergency services when needed.
• Document, analyze, and report all incidents promptly.

Skills

Technical writing

Security experience

GSOC experience

Education

High school diploma or equivalent

Job description

Overview

Company Overview:

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Job Description

Pay Rate: $26.09 / Hour paid WEEKLY with benefits including medical, dental, vision, 401k, and life insurance

Minimum 2 plus years of Security experience Or prior Law Enforcement or Military experience required

Allied Universal is the world's largest private security company with over 800,000 employees! Allied Universal offers unmatched career growth opportunities in the security industry

Allied Universal® is hiring a Global Security Operations Center (GSOC) Shift Lead. The Global Security Operations Center (GSOC) Operator supports the Global Security Management and other business function leaders for a high-profile customer. This role executes the various core functions of the GSOC to include, but not limited to, incident recognition/escalation, emergency response, product security, and physical security. The Global Security Operations Center (GSOC) Operator acts as a partner working closely with teams across the security organization and the wider business to understand information requirements, deliver timely analysis, and present key insights to internal stakeholders.

RESPONSIBILITIES:

• Oversee day to day operations within the GSOC, ensuring all procedures and protocols are followed
• Manage and coordinate the activities of the GSOC team during the shift, including monitoring security systems, handling incidents, and responding to emergencies
• Update the GSOC Operator schedule; ensure coverage for all openings and callout; notify the Account Manager if there are any open posts that cannot be covered
• Ensure all GSOC activities comply with local, national, and international laws and client regulations
• Conduct regular audits and assessments to identify area of improvement
• Ensure all training requirements are met for all operators; complete training checklists for new hires and when retraining operators
• Assist in the development, implementation, and enforcement of Standard Operating Procedures (SOPs) for the GSOC to ensure consistent and effective operations; review and notify managers when changes need to be made to reflect new threats and organizational requirements
• Oversee the daily monitoring of security systems and intelligence sources feeds; ensure all monitoring and analysis activities are conducted in compliance with client policies and regulations
• Complete metrics for all Operators to ensure they are meeting standards set by the client
• Troubleshoot issues with the security applications and work with the system team to resolve issues
• Act as the primary point of contact for incident response, ensuring timely and effective resolution of security incidents
• Coordinate with internal and external stakeholders including emergency services as necessary
• Ensure all incidents are properly documented, analyzed and reported

QUALIFICATIONS (MUST HAVE):

• High school diploma or equivalent
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
• Minimum of two (2) years of technical writing experience
• Minimum of two (2) years of verifiable security experience
• Minimum of two (2) years of verifiable Global Security Operation Center experience

PREFERRED QUALIFICATIONS (NICE TO HAVE):

• Military and/or law enforcement experience
• College degree in Communications, Criminal Justice, or related field of study

BENEFITS:

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company’s 401(k)plan, subject to eligibility requirements
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.