Global Security Operations Center Supervisor

Allied Universal; Portage (MI); On-site; USD 42,000 - 57,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid holidays

Sick days

Personal days

Vacation accrual

Job summary

Allied Universal is seeking a Global Security Operations Center (GSOC) Supervisor in Portage, Michigan to lead the GSOC team on a 24/hour shift schedule. You will supervise day-to-day operations, oversee incident recognition and response, and ensure compliance with SOPs and client requirements.

This role requires strong leadership, written and verbal communication, and the ability to analyze security data and coordinate with emergency services and stakeholders.

Qualifications

• High school diploma or equivalent.
• Prior Supervisory experience.
• Licensing requirements are subject to state and/or local laws and regulations and may be required.
• Experience in a dispatch center working in a GSOC a plus; teamwork, coaching, mentoring skills.
• Proficient Microsoft Office skills (i.e., Excel, Word).
• Solid computer knowledge and skills; experience with complex platforms.
• Ability to operate radio or telephone equipment and/or console monitors.
• Ability to communicate at an executive level, both written and orally, through superior communication skills.
• Ability to make decisions, multi-task, and operate within high demand situations, often under time constraints.
• Possess working knowledge of current global events and global geography/cultures.
• Ability to analyze and think critically, sometimes under ambiguous circumstances.
• Ability to follow written policy and procedures.

Responsibilities

• Oversee day to day operations within the GSOC, ensuring all procedures and protocols are followed.
• Manage and coordinate the activities of the GSOC team during the shift, including monitoring security systems, handling incidents, and responding to emergencies.
• Update the GSOC Operator schedule; ensure coverage for all openings and callout; notify the Account Manager if there are any open posts that cannot be covered.
• Ensure all GSOC activities comply with local, national, and international laws and client regulations.
• Conduct regular audits and assessments to identify area of improvement.
• Ensure all training requirements are met for all operators; complete training checklists for new hires and when retraining operators.
• Assist in the development, implementation, and enforcement of Standard Operating Procedures (SOPs) for the GSOC to ensure consistent and effective operations; review and notify managers when changes need to be made to reflect new threats and organizational requirements.
• Oversee the daily monitoring of security systems and intelligence sources feeds; ensure all monitoring and analysis activities are conducted in compliance with client policies and regulations.
• Complete metrics for all Operators to ensure they are meeting standards set by the client.
• Troubleshoot issues with the security applications and work with the system team to resolve issues.
• Act as the primary point of contact for incident response, ensuring timely and effective resolution of security incidents.
• Coordinate with internal and external stakeholders including emergency services as necessary.
• Ensure all incidents are properly documented, analyzed and reported.

Skills

Supervisory experience

Microsoft Office

Dispatch center experience

Teamwork

Mentoring

Radio/console operation

Executive communication

Decision making

Critical thinking

Global events awareness

Education

High school diploma

College degree in Communications/Criminal Justice (nice to have)

Job description

Company Overview: Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Allied Universal® is hiring a Global Security Operations Center (GSOC) Supervisor

$24 / Hour, weekly pay, benefits

Opportunities for advancement

The Global Security Operations Center (GSOC) Operator supports the Global Security Management and other business function leaders for a high-profile customer. This role executes the various core functions of the GSOC to include, but not limited to, incident recognition/escalation, emergency response, product security, and physical security. The Global Security Operations Center (GSOC) Operator acts as a partner working closely with teams across the security organization and the wider business to understand information requirements, deliver timely analysis, and present key insights to internal stakeholders.

RESPONSIBILITIES:

• Oversee day to day operations within the GSOC, ensuring all procedures and protocols are followed
• Manage and coordinate the activities of the GSOC team during the shift, including monitoring security systems, handling incidents, and responding to emergencies
• Update the GSOC Operator schedule; ensure coverage for all openings and callout; notify the Account Manager if there are any open posts that cannot be covered
• Ensure all GSOC activities comply with local, national, and international laws and client regulations
• Conduct regular audits and assessments to identify area of improvement
• Ensure all training requirements are met for all operators; complete training checklists for new hires and when retraining operators
• Assist in the development, implementation, and enforcement of Standard Operating Procedures (SOPs) for the GSOC to ensure consistent and effective operations; review and notify managers when changes need to be made to reflect new threats and organizational requirements
• Oversee the daily monitoring of security systems and intelligence sources feeds; ensure all monitoring and analysis activities are conducted in compliance with client policies and regulations
• Complete metrics for all Operators to ensure they are meeting standards set by the client
• Troubleshoot issues with the security applications and work with the system team to resolve issues
• Act as the primary point of contact for incident response, ensuring timely and effective resolution of security incidents
• Coordinate with internal and external stakeholders including emergency services as necessary
• Ensure all incidents are properly documented, analyzed and reported

QUALIFICATIONS (MUST HAVE):

• High school diploma or equivalent
• Prior Spervisory experience
• Licensing requirements are subject to state and/or local laws and regulations and may be required
• Experience in a dispatch center experience working in a GSOC a plus Te amwork, coaching, mentoring skills
• Proficient Microsoft Office skills (i.e., Excel, Word)
• Solid computer knowledge and skills, experience working with complex platforms
• Ability to operate radio or telephone equipment and/or console monitors
• Ability to communicate at an executive level, both written and orally, through superior communication skills
• Ability to make decisions, multi-task, and operate within high demand situations, often under time constraints
• Possess working knowledge of current global events and global geography/cultures
• Ability to analyze and think critically, sometimes under ambiguous circumstances
• Ability to follow written policy and procedures

PREFERRED QUALIFICATIONS (NICE TO HAVE):

• Military and/or law enforcement experience
• College degree in Communications, Criminal Justice, or related field of study

BENEFITS:

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company’s 401(k)plan, subject to eligibility requirements
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com