Security Gate House Attendant

FirstService Residential; Key Biscayne (FL); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical plans

Dental & Vision

401k with company match

Paid holidays

Job summary

FirstService Residential in Key Biscayne, Florida, is seeking a Security professional to ensure safety and high-quality service for residents, guests, and staff. You will greet and register visitors, operate electronic security and emergency response systems, and maintain accurate logs and forms.

The role requires a strong customer service background, effective communication, and the ability to respond quickly to emergencies.

Qualifications

• High school diploma or equivalency required.
• College level courses in business or hospitality preferred.
• Must possess strong customer service background.
• Two (2) to three (3) years of business experience in a similar position preferred.
• Command of information system hardware/software is required.
• Multiple language fluency is desirable.
• Strong customer service, communication, and interpersonal skills required.

Responsibilities

• Demonstrates excellent customer service, communication, and time management skills.
• Monitors and operates Electronic Security Control Systems and Emergency Response Systems.
• Responds to emergency situations in a timely manner.
• Monitors and controls access to the building.
• Accurately maintains daily logs, records, and forms.
• Maintains a safe and secure environment throughout the building/property.
• Follows safety procedures and maintains a safe work environment.
• Works shifts that are subject to change based on property needs.
• Needs to read and understand The Continental Employee Handbook/Security Standard Operating Procedures.
• Attends Security / Front Desk staff meetings.
• May be assigned other duties by the on-site Community Association Manager.

Skills

Customer service

Communication

Interpersonal skills

Information systems knowledge

Multilingual (desirable)

Education

High school diploma or equivalency

College courses in business or hospitality

Job description

Description

Job Overview

Security ensures the highest possible level of service is being offered to residents, guests, and service providers. Security is responsible for meeting, greeting, and registering guests and residents, as well as maintaining the safety of the property. Security accurately maintains daily logs, records, and forms. They must be able to understand and react to emergency situations and operate electronic security control systems. Security reports to the Security Supervisor.

Your Responsibilities

• Demonstrates excellent customer service, communication, and time management skills.
• Monitors and operates Electronic Security Control Systems and Emergency Response Systems.
• Responds to emergency situations in a timely manner.
• Monitors and controls access to the building.
• Accurately maintains daily logs, records, and forms.
• Maintains a safe and secure environment throughout the building/property.
• Follows safety procedures and maintains a safe work environment.
• Works shifts that are subject to change based on property needs.
• Needs to read and understand The Continental Employee Handbook/Security Standard Operating Procedures.
• Attends Security / Front Desk staff meetings.
• May be assigned other duties by the on-site Community Association Manager.

Skills & Qualifications

• High school diploma or equivalency required.
• College level courses in business or hospitality preferred.
• Must possess strong customer service background.
• Two (2) to three (3) years of business experience in a similar position preferred.
• Command of information system hardware/software is required. Effective written and verbal communication skills.
• Multiple language fluency is desirable.
• Strong customer service, communication, and interpersonal skills required.

Physical Requirements

• Ability to lift 30-50 lbs.
• Work in an upright, standing, or sitting position for long periods of time.
• Handle, grasp, and lift objects and packages.
• Reach with hands and arms.
• Communicate, receive, and exchange ideas and information by means of the spoken and written word.
• Ability to navigate the building/property quickly and easily as required to meet the job functions.
• Complete all required forms.
• Ability to work extended hours and weekends based on building requirements.
• Ability to respond to emergencies and callouts in a timely manner.

Schedule: Saturday-Tuesday 3:00pm - 11:00pm, Wednesday 7:00am - 3:00pm

What We Offer

As a full-time non-exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and Vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions.

Compensation: $20.00 Hourly

Disclaimer

The above information in this description has been designed to indicate thSe general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.