Security Events Lead: Concierge & Guest Experience

GardaWorld; Sunnyvale (CA); On-site; USD 32,000 - 39,000; Full time

Benefits offered by this job

Free meals

Uniform provided

Career growth

Networking opportunities

On-site cafeteria

Job summary

GardaWorld Security Services in California is seeking a Concierge Security Events Lead to act as the primary on-site contact for event security operations and coordinate with the client’s event management team and GardaWorld supervisors.

You will lead event officers, oversee pre-event briefings, monitor crowd flow, and ensure a safe, professional environment while maintaining guest relations and rapid incident reporting.

Qualifications

• Authorized to work in the U.S.
• High School Diploma or GED required
• Must possess a valid California Guard Card and 32-hour BSIS training certificates
• Must be 21 years of age or older
• Must have a valid driver’s license
• 1 year of security experience required; leadership/event lead experience preferred
• Excellent communication and customer service skills
• Comfortable using technology (radio, Pixel, phones, computers)
• Strong problem-solving and decision-making under pressure
• Ability to work flexible schedules based on event timing and client needs

Responsibilities

• Serve as the primary on-site point of contact for event security operations and coordinate with client teams and GardaWorld supervisors
• Assist in pre-event briefings and ensure officers understand roles and assignment procedures
• Provide leadership to event officers and support both client and GardaWorld management
• Monitor event activity, crowd flow, and access points for safety and professionalism
• Report incidents promptly through radio or Pixel to GSOC or on-site command
• Maintain guest relations and GardaWorld professionalism
• Coordinate with campus departments to adjust security coverage as needed
• Complete incident reports and post-event debriefs
• Support logistics like post-setup and roster tracking
• Navigate campus maps to direct guests, vendors or staff

Skills

Communication skills

Customer service

Leadership

Problem-solving

Flexibility

Education

High School Diploma or GED

Tools

California Guard Card

BSIS training

Pixel system

Radio/communications

Computers

Job description

GardaWorld Security Services in California is seeking a Concierge Security Events Lead to act as the primary on-site contact for event security operations and coordinate with the client’s event management team and GardaWorld supervisors.

You will lead event officers, oversee pre-event briefings, monitor crowd flow, and ensure a safe, professional environment while maintaining guest relations and rapid incident reporting.