Security Supervisor - Events Team

Garda World Security; Sunnyvale (CA); On-site; USD 31,684 - 38,503; Full time

Benefits offered by this job

Comprehensive benefits package

Career growth opportunities

Free food access at cafeterias

Job summary

A leading global security firm in California is seeking a Concierge Security Ambassador to ensure high-end customer service at various events. This role involves monitoring security operations, coordinating with event teams, and providing leadership to event officers. The ideal candidate will possess excellent communication skills, a valid California Guard Card, and at least one year of security experience. A comprehensive benefits package and opportunities for career growth are offered.

Qualifications

• Must be authorized to work in the U.S.
• Must be 21 years of age or older.
• Valid California Guard Card required.

Responsibilities

• Serve as the primary point of contact for event security.
• Assist in pre-event briefings for staff preparation.
• Monitor event activity and maintain a safe environment.

Skills

Communication skills

Customer service skills

Problem-solving skills

Technological proficiency

Education

High School Diploma or GED

Tools

Radio/communication devices

Computer applications

Job description

Overview

GardaWorld Security Services is now hiring a Concierge Security Ambassador. Ready to suit up as a Security Events Lead? Join GardaWorld at an exciting time as we expand our Event Services Team. Our specialized Events Team delivers best-in-class customer service to high-end clients and thrives in fast-paced, high-energy environments.

As a Security Officer – Concierge, your primary focus will be customer service. You’ll interact with people across all shifts in a variety of settings. If you’re looking to be at the heart of exciting events and provide exceptional service, this role is for you!

What’s in it for you

• Location: Sunnyvale (Main Campus), Mountain View, and San Jose, CA
• Schedule: 8 - 12 hours per shift (Must be available to work any day of the week and any shift based on event scheduling)
• Competitive hourly wage of $23 - $27.95 / hour (DailyPay available for GardaWorld employees)
• Comprehensive benefits package including medical, dental, and vision insurance, 401(k) with employer matching, paid holidays, disability coverage, and life insurance options
• Career growth opportunities within GardaWorld’s Event & Campus Division
• Uniform provided at no cost

Benefits and campus culture

• Free food: Access to Tech Clients’ world-class cafeterias and micro-kitchens with free meals, snacks, and drinks
• Career development: Opportunities to learn and grow within the Tech campus
• Valuable experience: Work for a major, high-profile company
• Networking opportunities: Interact with a diverse mix of people on campus

Responsibilities

• Serve as the primary on-site point of contact for event security operations, coordinating with the client’s event management team, site security, and GardaWorld supervisors
• Assist in pre-event briefings to ensure all event officers understand their roles and escalation procedures
• Provide leadership and direction to event officers throughout each shift, supporting both the client and GardaWorld management
• Monitor event activity, crowd flow, and access points to maintain a safe, professional environment
• Report and escalate incidents promptly through radio or Pixel to GSOC or on-site command
• Maintain strong guest relations and represent GardaWorld professionally
• Collaborate with tech campus departments and event organizers to anticipate needs and adjust security coverage in real time
• Complete detailed incident reports, event recaps, and post-event debriefs
• Support logistics such as post setup, equipment checks, and roster tracking
• Navigate campus maps and direct guests, vendors, or staff efficiently

Qualifications

• Authorized to work in the U.S.
• High School Diploma or GED
• Valid California Guard Card and 32-hour BSIS training certificates (may be completed during onboarding)
• Must be 21 years of age or older
• Valid CA driver’s license with clean driving record
• 1 year of security experience required; prior leadership, field training, or event lead experience preferred
• Excellent communication and customer service skills: articulate, professional, and approachable
• Comfortable using technology (radio, Pixel, phone apps, and computers)
• Strong problem-solving and decision-making skills under pressure
• Ability to work flexible schedules based on event timing and client needs

In the United States, GardaWorld Security remains the only guarding security company to be certified by Great Place to Work. Apply today — this could be more than a job. 26% of our corporate employees started as frontline workers.

If you’re ambitious with an entrepreneurial spirit—someone who wants to be a GardaWorld Ambassador—a promising career awaits you!

GardaWorld Security is a global champion in sophisticated and tailored security solutions, employing and training highly skilled professionals across the globe.

Not the job for you? Check out all our jobs. We also have tactical, surveillance, and casual roles available.

Equal Employment Opportunity statement: GardaWorld provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, veteran status, or disability, in accordance with applicable federal laws. GardaWorld complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment.

Whelan Security of California, Inc. CA Private Patrol Number: 16344