Security Dispensary Associate

High Haven Dispensary; Westmont (IL); On-site; USD 22,000 - 31,000; Full time

Job summary

High Haven Dispensary in Westmont, IL is seeking a full-time Security Associate to safeguard guests, products and staff. The role centers on access control, patrols, and incident response within a cannabis retail environment.

You will also handle customer flow, assist with opening/closing, and operate the POS when trained, while maintaining a clean and safe customer-ready space. Training and compliance are required.

Qualifications

• Strong observation, judgment, conflict-resolution and problem-solving skills.
• Excellent customer service, communication, teamwork, and interpersonal skills.
• Ability to handle cash and use POS and basic computer systems accurately.
• Flexibility to work a changing schedule, including opening, closing, weekends, and holidays as needed.
• Commitment to confidentiality, ethical conduct, punctuality, and a positive, professional attitude.

Responsibilities

• Monitor and control facility access; verify identification, age, and eligibility for entry in accordance with store procedures and applicable regulations.
• Conduct interior and exterior observations or patrols as assigned to deter theft, loitering, diversion, and unauthorized access.
• Observe surveillance and alarm systems as authorized; promptly report malfunctions, suspicious activity, and security concerns.
• Respond calmly to disturbances, conflicts, and security incidents; use de-escalation techniques and notify management.
• Contact emergency services or coordinate with law enforcement when appropriate and in accordance with company procedures.
• Support required visitor logs, restricted-access controls, security records, and incident reporting.
• Assist with emergency procedures, including evacuations, lockdowns, and medical incidents, consistent with training.
• Support secure opening and closing procedures and help maintain a clean, safe, customer-ready environment.

Skills

Observation

Customer service

Conflict resolution

Communication

Teamwork

De-escalation

Attention to detail

Tools

POS system

Basic computer skills

Job description

• Base Pay $19.00 / Hour
• Employee Type Full-Time Non-Exempt

Description

Summary

Essential Duties and Responsibilities - Security

• Monitor and control facility access; verify identification, age, and eligibility for entry in accordance with store procedures and applicable regulations.
• Conduct interior and exterior observations or patrols as assigned to deter theft, loitering, diversion, and unauthorized access.
• Observe surveillance and alarm systems as authorized; promptly report malfunctions, suspicious activity, and security concerns.
• Respond calmly to disturbances, conflicts, and security incidents; use de-escalation techniques and notify management.
• Contact emergency services or coordinate with law enforcement when appropriate and in accordance with company procedures.
• Support required visitor logs, restricted-access controls, security records, and incident reporting.
• Assist with emergency procedures, including evacuations, lockdowns, and medical incidents, consistent with training.
• Support secure opening and closing procedures and help maintain a clean, safe, customer-ready environment

Additional Dispensary Duties - When Not Assigned to Security

• Operate the point-of-sale (POS) system and handle transactions accurately when trained and authorized.
• Welcome customers as a host, verify IDs as assigned, and help manage customer flow and lines.
• Assist with receiving and documenting cultivator deliveries in accordance with inventory and compliance procedures.
• Support order coordination, pick-and-pack fulfillment, and bulk-to-shelf inventory movement as directed.
• Assist management with operational tasks and staffing coordination within the scope of the role.
• Perform other related duties as assigned

Important Role Clarification

Security duties are the primary function of this position. Any security-related activity requiring separate licensure, training,or authorization may be performed only when legally permitted and specifically authorized by High Haven / Aces.Associates must not exceed their training or authority.

Equal Opportunity:

High Haven / Aces is committed to fair employment practices and a respectful workplace. Thisdescription summarizes the position and is not an exhaustive list of duties or a contract of employment

Requirements

Skills and Qualifications

• Strong observation, judgment, conflict-resolution, and problem-solving skills; ability to remain composed under pressure.
• Excellent customer service, communication, teamwork, and interpersonal skills.
• Ability to handle cash and use POS and basic computer systems accurately.
• Flexibility to work a changing schedule, including opening, closing, weekends, and holidays as needed.
• Commitment to confidentiality, ethical conduct, punctuality, and a positive, professional attitude.

Requirements

• Must be at least 21 years old.
• Must be eligible to obtain and maintain the applicable Illinois dispensing organization agent identification card and anyother credentials legally required for assigned duties.
• Prior security, law enforcement, or military experience preferred.
• At least one year of retail or hospitality experience involving POS and basic computer skills preferred; cannabis retailexperience is a plus.
• Must remain compliant with all applicable regulatory requirements and company training and policies.