Security Dispatcher Per Diem

hebrewseniorlife; United States; On-site; USD 25,000 - 34,000; Full time

Job summary

Hebrew SeniorLife's NewBridge on the Charles campus seeks a Security Dispatcher to support safety for residents, visitors and staff. Based in the Security Operations Center, you will manage radio and phone communications, coordinate real-time incidents, and monitor CCTV, alarms and access control.

The role requires strong communication, calm under pressure, and precise data entry. You will dispatch officers, liaise with emergency responders, log incidents, track transportation, and assist front

Qualifications

• Strong verbal communication and multitasking abilities.
• Calm, composed demeanor under pressure.
• Proficient typing and data entry; able to navigate dispatch software.
• Familiarity with radio dispatch and emergency procedures is a plus.
• Customer service experience in healthcare, residential, or hospitality settings.

Responsibilities

• Dispatch Security Officers and staff in response to calls, alarms, and service needs.
• Serve as the point of contact for emergency responders until arrival.
• Monitor CCTV, intrusion alarms, access control, and emergency devices.
• Log resident check-ins and coordinate transportation movements.
• Support front desk and internal teams by escalating urgent requests.
• Maintain clear records of calls and incidents.

Skills

Verbal communication

Multitasking

Calm under pressure

Typing / data entry

Dispatch software

Microsoft Office

Access control systems

Emergency procedures

Customer service

Education

High school diploma or equivalent

Tools

Dispatch software

Microsoft Office

Access control systems

Job description

Job Description:

Position Summary:

The Security Dispatcher plays a critical role in supporting the safety and well-being of residents, visitors, and staff at NewBridge on the Charles. This position is based in the Security Operations Center and focuses on radio and phone communications, real-time incident coordination, and monitoring safety systems (CCTV, alarms, access control). This is a non-patrol, seated role well-suited for individuals with strong communication skills, situational awareness, and comfort working in a fast-paced dispatch environment.

Key Responsibilities:

• Dispatch Security Officers and appropriate staff in response to calls, alarms, and routine service needs
• Serve as the point of contact for emergency responders until their arrival on campus
• Monitor security systems including CCTV, intrusion alarms, access control, and emergency response devices
• Ensure resident check-ins are logged in accordance with policy and procedures
• Track transportation movements and coordinate with drivers to ensure timely and safe service
• Support front desk staff and internal departments by communicating and escalating urgent requests appropriately
• Maintain clear and professional records of calls and incidents
• Support coverage and security for scheduled events by ensuring accurate calendar review and team coordination
• Perform other dispatch or administrative duties as assigned by the Director of Security or supervisor on duty

Qualifications:

• Strong verbal communication, situational judgment, and multi-tasking ability
• Calm and composed demeanor under pressure
• Strong typing and data entry skills; must be proficient in Microsoft Office and dispatch software
• Familiarity with radio dispatch, emergency procedures, and access control systems a plus
• Customer service experience in healthcare, residential, or hospitality settings preferred
• Valid driver's license preferred but not required
• Must be reliable, punctual, and willing to accept weekend per diem shifts as needed
• BLS, EMT, or First Responder certification preferred (or willingness to obtain)
• High school diploma or equivalent required

Physical Requirements:

• Must be able to sit for extended periods in a control room setting
• Must be able to communicate clearly over phone and radio

Remote Type:

On-site

Salary Range:

$18.07 - $25.30