Part Time On-Call Dispatcher

Mount Holyoke College; United States; On-site; USD 27,000 - 38,000; Part time

Job summary

Mount Holyoke College is seeking a Part Time On-Call Dispatcher to serve as the initial contact for emergency responses and campus operations. The role supports a diverse community and operates as the college's operator, providing essential communication during incidents and routine calls.

The position requires availability for nights, weekends, and holidays as needed, with a starting rate of $23.58 per hour and a schedule that fills in for full-time staff as needed.

Qualifications

• Minimum education: HS Diploma or equivalent.
• Experience in law enforcement, security, or dispatching is preferred.
• Strong problem-solving and communication skills; able to work in fast-paced environment.

Responsibilities

• Promptly answers emergency lines, business lines, and multiple college operator lines.
• Collects information from diverse callers and walk-ins and disseminates to the appropriate entities.
• Uses CJIS/IMC systems to respond to information requests from on-duty officers.
• Monitors campus alarms and cameras and activates mass notification system as directed.
• Provides emergency instructions and after-hours support to the community.
• Records details in the CAD (IMC) database, maintaining confidentiality and security.

Skills

Problem-solving

Time management

Communication

Education

HS Diploma or Equivalent

Related experience in law enforcement, security, or dispatching

Job description

Job no:

R-0000003286

Position Title:

Part Time On-Call Dispatcher

Faculty or Staff:

Staff

Full Time or Part Time:

Part time

In-Person, Hybrid, or Remote:

In-Person

Minimum Starting Rate of Pay:

$23.58

Rate of pay commensurate with experience

Start Date:

05/25/2026

Job Description:

Adhering to the principles of community engagement and community-oriented problem solving, the Dispatcher provides the initial point of contact for emergency response to criminal activity, fires, medicals, fire alarms, and many service-related calls. Dispatcher also provides service to a diverse community as the college’s operator.

The candidate for this part time position will be scheduled for shifts as needed, filling in for full time staff, adding extra coverage as needed. Candidate must be available to work nights, weekends and holidays as needed.

Essential Job Duties:

• Promptly answers emergency lines, business lines, and multiple college operator lines.
• Collects information from a diverse set of calling parties as well as walk-ins to the station in a timely manner and disseminates that information to the appropriate entities.
• Utilizes the National Crime Information Center and Criminal Justice Information System to respond to requests for information from on-duty police officers.
• Monitors fire, intrusion, panic, other alarms, and cameras on campus.
• Activates the college’s emergency mass notification system as directed.
• Provides emergency instructions, calls in personnel after hours, and supports and assists the diverse community as a whole in a supportive and professional manner.
• Records details in the computer-aided dispatch software (IMC) database, information in which is often highly confidential, sensitive in nature, and protected by law.
• Review logs, postings, training, emails, CJIS output at the beginning and throughout shift.
• Assist officers with community engagement activities.
• Dispatches emergency and non-emergency incidents requiring fire, medical, or police response according to priority and availability of units.

Qualifications:

• HS Diploma or Equivalent
• Related experience in law enforcement, security, or dispatching
• Strong problem-solving, time-management, and communication skills
• Ability to work in a fast-paced, multitasked environment.
• Sensitivity to issues of confidentiality
• Commitment to, experience with, and/or ability to work effectively with a broad spectrum of individuals from a variety of diverse backgrounds

Preferred Qualifications:

• Certifications in CPR, CJIS, or APCO
• Experience in Public Safety Dispatching

Minimum starting hourly rate for this position is $23.58

Background Checks:

Mount Holyoke College is committed to providing a safe and secure environment, supported by qualified employees that will allow all of its students, faculty, staff and those associated with them to successfully carry out the mission of the college. As a condition of employment, the College will conduct appropriate background checks for all new hires. Mount Holyoke has designated the Office of Human Resources as the office responsible for ensuring that background checks (CORI, SORI, Credit History, & Driver Credential) are completed and utilized in the hiring process and Five College Office of Compliance and Risk Management as the office responsible for facilitating background checks as articulated in this policy.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.