Security Dispatcher Part Time

KRE Security LLC; Hamburg (Berks County); On-site; USD 21,000 - 29,000; Part time

Benefits offered by this job

Opportunity for advancement

Paid time off

Training & development

Competitive salary

Job summary

KRE Security LLC is seeking a Dispatcher / Operations Support for part-time evening hours (Mon-Fri 6:00 PM - 11:00 PM) to help keep operations moving during off-hours. You’ll monitor sites, assist with staffing, and provide light scheduling and field support as the eyes and ears of the team.

The role emphasizes calm communication, quick problem solving, and dependable, independent work. You’ll be the trusted contact for guards and clients, ensuring coverage and smooth information flow after

Qualifications

• Comfortable talking to people in person, on the phone or via messaging.
• Calm, professional, and confident when handling unexpected situations.
• Computer savvy and comfortable learning scheduling, communication, and other software systems.
• Organized and able to keep track of multiple things at once.
• Good problem-solver who doesn't panic when something goes wrong.
• Dependable and comfortable working independently.
• Able to communicate clearly and professionally with clients and employees.
• Willing to ask questions when unclear and make sound decisions for the role.
• Understand that 24/7 security operations require flexibility beyond 8:00 AM–5:00 PM.

Responsibilities

• Monitoring sites and guard coverage to ensure operations run smoothly.
• Fill emergency and last-minute staffing needs when a guard calls off.
• Provide light scheduling support and assist with coverage adjustments.
• Answer incoming calls and assist clients, guards, and others with questions.
• Serve as a point of contact for guards needing assistance during shifts.
• Assist guards with uniform and equipment needs.
• Help with carpooling and transportation-related needs when possible.
• Communicate schedule changes and important information to the team.
• Document important calls, changes, incidents, and follow-up items.
• Support Scheduling and Operations Teams with additional tasks as needed.

Skills

Comfortable talking to people

Calm under pressure

Computer savvy

Organized

Problem solving

Dependable

Clear communication

Independent worker

Questioning when unclear

Job description

Benefits:

• Opportunity for advancement


• Paid time off


• Training & development


• Competitive salary

Dispatcher / Operations Support

Be the person who keeps things moving when others are off the clock!

KRE Security LLC | 24/7 Operations.

$18.00/Hour

Part-Time

Monday–Friday 6:00 PM - 11:00 PM

Are you someone who stays calm when things get busy, enjoys talking to people, and likes being the person others can count on?

Do you have the ability to answer a phone call at 2:00 AM, figure out what needs to happen, and calmly make it happen?

If that sounds like you, we want to meet you!

KRE Security is looking for a Dispatcher / Operations Support Team Member to join our recently reorganized Scheduling Department and Operations Team. This is a hands‑on, people-focused position that combines light scheduling, site and guard monitoring, problem‑solving, communication, and general operational support.

You will be the eyes and ears of KRE during non-traditional business hours. Our clients rely on us to be available 24/7, and our security officers rely on us to be there when they need assistance. This position plays an important part in making that happen.

What Will You Do?

Your nights and weekends will be anything but boring! Your responsibilities may include:

• Monitoring sites and scheduled guard coverage to help ensure everything is running as it should.


• Filling emergency and last‑minute staffing needs when a guard calls off.


• Providing light scheduling support and assisting with coverage adjustments.


• Answering incoming calls and helping clients, guards, and others with general questions.


• Serving as a point of contact for guards who need assistance during their shifts.


• Helping guards with uniform and equipment needs.


• Assisting with carpooling and transportation‑related needs when possible.


• Communicating schedule changes and important information to the appropriate team members.


• Identifying problems before they become bigger problems and knowing when to escape an issue.


• Documenting important calls, changes, incidents, and follow‑up items.


• Supporting the Scheduling and Operations Teams with other tasks as needed.

What We’re Looking For

We’re looking for someone who is:

• Comfortable talking to people — on the phone, through messaging, and in person.


• Calm, professional, and confident when dealing with unexpected situations.


• Computer savvy and comfortable learning scheduling, communication, and other software systems.


• Organized and able to keep track of multiple things at once.


• A good problem-solver who doesn't immediately panic when something goes wrong.


• Dependable and comfortable working independently.


• Able to communicate clearly and professionally with both clients and employees.


• Willing to ask questions when something is unclear and able to make sound decisions within their role.


• Someone who understands that in a 24/7 security operation, things don't always happen between 8:00 AM and 5:00 PM!

Security or dispatch experience is helpful, but we’re willing to train the right person.

Available Shifts

We currently have opportunities for:

Part‑Time Monday–Friday 6:00 PM - 11:00 PM

Team members should also have some availability to assist with coverage for vacations, call‑offs, and other time‑off needs when requested.

Why This Position Matters

You won't just be answering phones.

You'll be the person a guard calls when they have a question. You'll be the person who helps solve a last‑minute coverage problem. You'll notice when something doesn't look right at a site. You'll help keep communication flowing between our field staff, clients, scheduling team, and operations team.

In other words, when the traditional office is closed, you're part of the team making sure KRE is still there.

Our philosophy is simple:

Security... there when others aren't.

If you're dependable, organized, comfortable with people, good with technology, and looking for a position where every shift brings something different, we'd love to hear from you!