Security Dispatcher (Overnight)

Holiday Inn Club Vacations; Orlando (FL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Matching 401K

Growth & Developmental Opportunities

Comprehensive Medical, Dental & Vision

Employee Assistance Program

Paid Time Off

Travel Benefits, Discounts & FREE Vac?

Tuition Reimbursement & Continuing Ed

Job summary

Holiday Inn Club Vacations Incorporated in Orlando, FL seeks a Dispatch/Communications Coordinator to manage high-volume calls, dispatch staff via two-way radios, monitor CCTV and fire alarms, and maintain precise records for smooth guest services and operations.

You will provide real-time information during emergencies and daily operations, requiring clear communication, technical aptitude, and decisive action to support public safety and owner satisfaction.

Qualifications

• High school diploma or GED required.
• Proficiency in Microsoft Office.
• Bilingual a plus but not required.

Responsibilities

• Answer phones and radio calls promptly and professionally; dispatch information via two-way radios and phones.
• Monitor fire alarms and security systems (CCTV, video analytics) and provide emergency instructions over the phone.
• Maintain accurate records, logs, and dispatch reports; input service requests and other dispatch data.
• Patrol premises and control access; secure exits and doors after operations.

Skills

Clear communication

Emergency response coordination

Public safety support

Education

High school diploma or GED

Microsoft Office proficiency

Tools

Computer-aided dispatch systems

CCTV monitoring systems

Radio communication equipment

Job description

• Growth & Developmental Opportunities
• Comprehensive Medical, Dental & Vision Benefits

This position is responsible for coordinating communication and rapid response across departments. Key responsibilities include managing high-volume calls, dispatching personnel via two-way radio, monitoring CCTV and fire alarm systems, maintaining accurate records, and communicating critical information during emergency and non-emergency situations. This role requires strong communication skills, technical aptitude, and sound decision-making to support public safety, guest services, and overall owner and guest satisfaction.

Company Benefits

• Matching 401K
• Growth & Developmental Opportunities
• Comprehensive Medical, Dental & Vision Benefits
• Employee Assistance Program
• Paid Time Off
• Travel Benefits, Discounts & FREE Vacations through our ClubGo Program
• Tuition Reimbursement & Continuing Education Courses

Essential Duties And Tasks

• Answer phones and radio calls promptly and professionally & Dispatch information via two-way radios and phones by Prioritizing and coordinating calls for service and emergency response. Operate computer-aided dispatch systems & Monitor and direct personnel using radio, siren, and paging systems.
• Monitor fire alarms and security systems (CCTV, video analytics) & Provide emergency instructions over the phone Support first responders through real-time coordination.
• Maintain accurate records, logs, and dispatch reports, Record service requests, inventory, and other dispatch data. Follow up on owner/guest concerns, provide clerical assistance. Use computer systems to input and retrieve data.
• Patrol premises, Monitor and authorize entrance of vehicles or people in the property, Secure all exits and doors after end of operations. Performs miscellaneous job-related duties as assigned.

EDUCATION

• High school degree or GED required
• Proficiency in Microsoft Office products
• Bilingual a plus but not required.

Certifications & Qualifications

• Obtain and maintain a current First Aid, CPR and AED certificate as required and render this medical attention when needed.
• Must Possess a current and Valid State driver’s license.