Security Officer - MGM Springfield

MGM Resorts International; Springfield (MA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Uniform & dry-cleaning

Healthcare benefits

Free meals

Free parking

Discounts on hotel, food & beverage, &

Professional development

Job summary

MGM Resorts International is hiring a Security Officer to patrol properties, deter threats, and respond to emergencies. The role emphasizes guest and staff safety, first aid readiness, and coordination with responders.

Ideal candidates have 1+ year of customer service experience, a high school diploma or GED, and are 18+ with union status. The position requires physical readiness to move and assist during incidents and evacuations.

Qualifications

• 1+ years of customer service experience preferred.
• High school diploma or GED required.
• 18+ years of age; union role.
• Must be able to respond effectively to emergencies and follow safety protocols.

Responsibilities

• Patrol assigned areas of the property and monitor for safety threats.
• Respond to emergencies and provide first aid/CPR as trained.
• Assist guests and employees with service needs and resolve safety-related issues.
• Evacuate as needed and coordinate with emergency responders.

Skills

Customer service

Emergency response

Communication

Education

High school diploma or GED

Tools

CPR/AED certification

Job description

**THE JOB:** Join us as a **Security Officer** and help protect a premier entertainment brand! In this vital role, you'll act as a visible deterrent and respond to emergencies, ensuring safety for guests and staff alike. Be part of our mission to deliver exceptional entertainment while fostering a secure environment for everyone involved.**THE STARTING RATE:** $20.00 per hour **THE DAY-TO-DAY:** Actively patrol and monitor all areas of the property through rotating assignments, including the exterior using various modes of transportation. Patrolling may include, but not limited to, bending, lifting, carrying, running, and extended time periods of standing and/or walking.* Perform all necessary duties as trained in order to respond in emergency situations, including but not limited to: Rendering appropriate first aid* • CPR/AED Responsive Care, including, as needed, retrieving and utilizing the CPR/AED equipment and following established protocols • Initiating and conducting evacuation procedures • The ability to push, pull, lift, carry, or move (in some circumstances) another individual, including one who may be injured • The ability to physically engage, and where necessary restrain, a person who is threatening or poses a harm to him/herself or others • The ability to move from location to location (including use of stairs and ramps) at appropriate speeds of Securing the scene to prevent further loss or damage, advise personnel of threats and potential threats, and summon emergency responders to the incident* Provide excellent guest service to guests and employees and resolve complaints and issues involving both guests and employees **THE IDEAL CANDIDATE:*** Has 1+ years of prior relevant experience in customer service* Has high school diploma or GED* 18+ years of age* Union role**THE PERKS & BENEFITS:*** Company-issued uniform and dry-cleaning* Healthcare, financial and time off benefits* Wellness incentive programs to help you stay healthy physically and mentally* Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.* Free meals in our employee dining room* Free parking on and off shift* Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community**VIEW JOB DESCRIPTION:**https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=16083**Pay Rate**The rate for this role is:$20.00This rate represents a good faith estimate of the wage rate that MGM reasonably expects to pay for the position upon hire.Pay will not be below any applicable minimum wage.Should overtime be worked, employees are paid overtime pay in accordance with state requirements.Employees in this position are eligible to participate in medical, dental, vision, life insurance, 401(k) plans, and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.Are you ready to **JOIN THE SHOW**? Apply today!