Security Officer

The University of Kansas Health System; North Kansas City (MO); On-site; USD 42,000 - 54,000; Full time

Job summary

The University of Kansas Health System – Kansas City Division is seeking a Security Officer to provide safety and security across hospital campuses. You will perform patrols, escort personnel, screen visitors, and respond to routine and emergency situations with professional customer service.

Responsibilities include operating security equipment, maintaining reports, and coordinating with law enforcement when needed. A valid driver’s license and healthcare environment experience are preferred.

Qualifications

• High School Graduate or GED.
• 1 or more years of experience in customer service.
• 1 or more years of experience with computers.
• 3 or more years of healthcare security experience (preferred).
• 3 or more years of experience maintaining effective working relationships with public, staff and officials (preferred).

Responsibilities

• Provides personal safety escorts and transportation for staff, patients, visitors, providers, and students.
• Supports customer service needs by giving directions and assistance.
• Patrols assigned areas and operates metal detectors as required.
• Interacts professionally with coworkers, law enforcement, and department personnel.
• Assists with jump starts and tire inflation after verifying vehicle ownership and release.
• Provides parking directions and assistance.

Skills

Customer service

Interpersonal skills

Verbal communication

Written communication

Computer literacy

Flexible scheduling

Calm under pressure

Education

High school diploma or GED

Job description

Position Summary / Career Interest:

Security Officer (Kansas City Division) personnel are responsible for ensuring a safe and secure environment for patients, visitors, employees, providers, and students across The University of Kansas Health System – Kansas City Division. Officers provide security services through electronic surveillance, systematic foot patrols, visitor screening, and mobile patrol operations. Officers are expected to deliver professional customer service while responding effectively to both routine and emergency situations.

Responsibilities and Essential Job Functions

• Provides personal safety escorts and transportation for staff, patients, visitors, providers, and students using department vehicles. Escorts are limited to hospital and university campus locations and campus adjacent parking lots and garages.
• Supports customer service needs by providing directions and offering assistance to staff, patients, visitors, providers, and students.
• Patrols assigned areas of responsibility, including fixed posts and building entrances, and operate metal detectors as required. Remains alert for unusual or suspicious activity that may pose a risk to individuals or property.
• Interacts professionally with coworkers, law enforcement officers, and other department personnel while maintaining effective working relationships.
• Assists staff, patients, visitors, providers, and students with jump starts and tire inflation after obtaining valid proof of vehicle ownership and written release.
• Provides directions and assistance related to campus parking needs.
• Participates in all required departmental training sessions and special assignments.
• Performs additional duties as assigned.
• Operates two-way radio equipment in accordance with FCC regulations and departmental policies.
• Prepares and submits clear, concise, legible, and timely written reports as required.
• Maintains uniforms, vehicles, and assigned equipment in clean, safe, and working condition in accordance with established procedures. Present issued equipment upon request.
• Operates department vehicles safely; reports vehicle damage or equipment issues to a supervisor immediately.
• Works at alternate fixed posts or satellite locations as assigned.
• Assists with traffic control to ensure safe and efficient vehicle and pedestrian flow.
• Screens staff, patients, visitors, providers, and students at fixed metal detector locations as required by policy.
• Enforce health system rules, regulations, and policies.
• Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
• These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.

Required Education and Experience

• High School Graduate or GED.
• 1 or more years of experience in customer service.
• 1 or more years of experience with computers.

Preferred Education and Experience

• 3 or more years of healthcare security experience.
• 3 or more years of experience maintaining effective working relationships with public, staff and officials.

Required Licensure and Certification

• Must possess a valid, unrestricted driver’s license (corrective lenses acceptable). upon Hire
• International Association for Healthcare Security and Safety Basic Certification within 1 Year
• Basic Life Support (BLS) within 90 Days
• Crisis Prevention Intervention (CPI) within 90 Days
• Stop The Bleed training within 90 Days
• ICS-100 Introduction to the Incident Command System within 90 Days
• ICS-700 Introduction to the National Incident Management System within 90 Days
• Valid, unrestricted driver’s license, Kansas Class C or equivalent. MVR results must be in compliance with Health System Safe Driving Program Policy.

Knowledge Requirements

• Excellent customer service and interpersonal skills.
• Effective verbal and written communication skills.
• Ability to work independently within established guidelines.
• Ability to remain calm, professional, and effective in stressful or emergency situations.
• Ability to react quickly and appropriately to emergency and non-emergency situations.
• Computer literacy
• Ability to work flexible schedules, including nights, weekends, and holidays.
• Ability to work in hot and cold weather conditions.
• Must be 21 years old of age and meet requirements to be insured to operate a health system vehicle.

We are an equal employment opportunity employer without regard to a person’s race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, ancestry, age (40 or older), disability, veteran status or genetic information.