Security Dispatcher

The TemPositions Group of Companies; New York (NY); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading company is seeking a Dispatcher for a long-term temporary position. The Dispatcher will oversee security dispatch operations, manage staff schedules, and ensure effective communication in a fast-paced environment. The ideal candidate is organized, able to multitask, and proficient in communication. This role offers a chance to contribute significantly to security operations in New York City.

Qualifications

• 1 to 3 years of experience in a security or dispatching environment.
• Ability to work non-conventional hours including weekends and holidays.
• Proficiency in communication skills and data interpretation.

Responsibilities

• Manage call-ins and attendance of security personnel.
• Create daily guard rosters and records of incidents.
• Coordinate with guards and contractors for scheduling.

Skills

Communication

Data Interpretation

Multi-tasking

Organization

Analytical Skills

Event Prioritization

Calmness under pressure

Education

High school diploma or equivalent

Tools

Microsoft Office

Microsoft Windows

MS Excel

Job description

JOB SUMMARY:

The Dispatcher will be responsible for supporting a security initiative program. This involves assisting with scheduling, and dispatching staff to various posts. This is a long term temporary position.

JOB DUTIES:

• Receiving on-duty and off-duty call-ins from all guards and supervisors assigned to specific posts
• Maintaining daily attendance of all guards and supervisors to validate hours billed by guard contractor at the end of the month
• Liaising with guard contractor to fill security posts that become vacant at the start of and during tours
• Creating daily tour rosters of guards and their post assignments
• Recording and maintaining accurate records and documentation of all call and incident activity (malfunctions, guard assaults, crimes, medical, etc.) from guards and supervisors and entering information into a database
• Generating timely security incident notifications, as well as daily, weekly, and monthly reports related to the Security Initiative
• Ensuring that all guards are in possession of proper passes and safety vests
• Monitoring inspection reports
• Processing basic system administration tasks that support daily operations and security functions

QUALIFICATIONS

• Proficiency in both written and oral communication skills, as well as the ability to collect and interpret data effectively from verbal and written sources
• Proficiency in Microsoft Windows and Microsoft Office, and other applications
• Ability to type 40 words per minute (wpm) while communicating
• Ability to work in a multi-faceted, fast paced and high intensity emergency environment while maintaining a calm and professional demeanor
• Proven superior event/task prioritization, organizational, and analytical based reporting skills
• Proven ability to make critical decisions based on current data, past experiences, and business rules
• Proven ability to effectively complete multiple critical parallel/concurrent tasks (multi-tasking)

EDUCATION

• A high school diploma or its equivalent from an accredited institution.
• 1 to 3 years of full-time paid work experience in a security related position, and/or in a dispatching/command center environment

REQUIREMENTS

• Ability to work rotating and/non-conventional hours (evenings, overnight, weekends, holidays, etc.)
• Ability to be required to work overtime if needed

SPECIALIZED KNOWLEDGE PREFERRED

• Proficiency in MS Excel
• Previous experience as an alarm dispatcher/operator
• Previous experience in transportation
• Geographical familiarity with the New York City Metropolitan region

HOURS/SHIFTS:

1st Shift (M-F) 6:00 AM – 2:00 PM

2nd Shift (M-F) 2:00 PM – 10:00 PM

3rd Shift (M-F) 10:00 PM – 6:00 AM

Weekend Shift (Part -time) – Sat / Sun – 4 Hours per Day

This shift may increase in hours and individuals if needed.

COMPANY OVERVIEW

This job is presented to you byTemPositions Office, a division of the TemPositions Group of Companies. Enjoy exceptional compensation, benefits, and a wealth of opportunities inall office related positions.To learn more about employment opportunities, visit our website atwww.tempositions.com.

We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, sexual orientation, gender (including gender identity and expression), marital or familial status, age, physical or mental disability, perceived disability, citizenship status, service in the uniformed services, genetic information, height, weight, or any other characteristic protected under applicable federal, state, or local law. Applications from members of minority groups and women are encouraged.