Security Dispatcher

Titan Security Group; Cleveland (OH); On-site; USD 23,419 - 27,552; Full time

Benefits offered by this job

Paid time off

Paid holidays

Medical, dental, and vision benefits

Career growth opportunities

Medical, dental, Vision benefits

Skills-enhancing training

Job summary

Titan Security Group is hiring a Security Dispatcher for an industrial site in Cleveland, Ohio. The role focuses on visitor management, CCTV monitoring, and rapid response coordination with patrol officers to maintain a safe environment.

The ideal candidate will be 18+, hold a valid driver’s license, and pass background and drug screening. We offer paid time off, holidays, and opportunities for growth within a trusted security team.

Qualifications

• Must be at least 18 years old.
• Must have a valid driver’s license.
• High School diploma or GED or equivalent.
• Able to pass pre-employment background check and drug screen.
• Experience in security dispatching is preferred.
• Able to stand/sit/walk for extended periods.
• Able to obtain an Ohio guard card.
• Ability to obtain a TWIC Card.

Responsibilities

• Greet and assist employees and visitors.
• Sign in visitors and vendors.
• Identify all arrivals to the site.
• Monitor CCTV systems.
• Dispatch Patrol Officers to locations.
• Answer regular and emergency phones.
• Respond to incidents and property emergencies.
• Maintain logs of people and property.
• Provide excellent customer service to all parties.
• Other duties as needed.

Skills

Customer Service

Security Dispatching

Crisis Response

Communication Skills

Education

High School diploma or GED

Job description

Titan Security is built on serving our clients and building careers – just like yours. We are trusted by some of the most well-known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Titan's customized approach to security services will provide you with the opportunity to learn, grow and succeed. Our core values of being Unified, Transparent, Innovative, Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you!

Titan Security is currently hiring a Security Dispatcher to work at an Industrial location in Cleveland, Ohio.

Responsibilities

• Greet and assist employees and visitors, in a friendly and efficient manner, leaving a positive first impression.
• Ensure visitors and vendors are properly signed in prior to accessing the building.
• Identify all employees and/or visitors upon arrival.
• Monitor CCTV camera systems within the facility.
• Dispatch Patrol Officers to locations.
• Answer regular phones and emergency phones.
• Respond to incidents including property emergencies.
• Maintain clear, accurate logs pertaining to people or property including packages.
• Provide excellent Customer Service to all parties encountered while on duty.
• Other duties as needed.

Qualifications

• Must be at least 18 years of age.
• Must have a valid driver's license.
• High School diploma or general education degree (GED).
• Able to pass pre-employment drug screen and criminal background check.
• Previous experience in security dispatching is preferred.
• Ability to stand/sit/walk for extended periods of time.
• Able to obtain an Ohio guard card.

Required Certificates, Licenses, Registrations

• Ability to obtain a TWIC Card.
• Ohio Guard Card.

Preferred Certifications

• NRC Certification.

Pay and Benefits

• Starting at $17.50 per hour, Vary on position, post, and experience.
• Paid time off and paid holidays.
• Opportunities for career growth and promotion.
• Medical, dental, and vision benefits.
• Skills-enhancing training.

EOE/M/F/D/V