Security Dispatcher

Tsg; Cleveland (OH); On-site; USD 19,889 - 28,326; Full time

Benefits offered by this job

Starting hourly rate $17.50

Paid time off

Paid holidays

Career growth and promotion

Medical, dental, and vision benefits

401K / Pension

Job summary

Titan Security is hiring a Security Dispatcher for an industrial site in Cleveland, Ohio. The role involves greeting employees and visitors, monitoring CCTV and alarm panels, and dispatching patrol officers to incidents while maintaining accurate logs and delivering excellent customer service.

Requirements include being 18+, valid driver’s license, high school diploma or GED, and ability to pass a background check and drug screen; Ohio guard card and TWIC may be needed for certain posts.

Qualifications

• Minimum 18 years old.
• Valid driver’s license required.
• High School diploma or GED.
• Pass pre-employment drug screen and background check.
• Experience in security dispatching preferred.

Responsibilities

• Greet and assist employees and visitors, leaving a positive first impression.
• Sign in visitors and vendors prior to accessing the building.
• Identify employees/visitors on arrival.
• Monitor CCTV camera systems within the facility.
• Dispatch Patrol Officers to locations.
• Answer regular and emergency phones.
• Monitor alarm panels.
• Respond to incidents including property emergencies.
• Maintain clear, accurate logs of people and property.
• Provide excellent customer service to all parties on duty.
• Perform other duties as needed.

Skills

Security dispatching

Customer service

CCTV monitoring

Phone handling

Log keeping

Education

High School diploma or GED

Tools

CCTV systems

Alarm systems

Job description

Titan Security is built on serving our clients and building careers – just like yours. We are trusted by some of the most well-known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Titan's customized approach to security services will provide you with the opportunity to learn, grow and succeed. Our core values of being Unified, Transparent, Innovative, Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you!

Titan Security is currently hiring a Security Dispatcher to work at an Industrial location in Cleveland, Ohio.

Responsibilities may include, but are not limited to:

• Greet and assist employees and visitors, in a friendly and efficient manner, leaving a positive first impression.
• Ensure visitors and vendors are properly signed in prior to accessing the building.
• Identify all employees and/or visitors upon arrival.
• Monitor CCTV camera systems within the facility.
• Dispatch Patrol Officers to locations.
• Answer regular phones and emergency phones.
• Monitor alarm panels.
• Respond to incidents including property emergencies.
• Maintain clear, accurate logs pertaining to people or property including packages.
• Provide excellent Customer Service to all parties encountered while on duty.
• Other duties as needed.

Qualifications

• Must be at least 18 years of age.
• Must have a valid driver's license.
• High School diploma or general education degree (GED).
• Able to pass pre-employment drug screen and criminal background check.
• Previous experience in security dispatching is preferred.
• Ability to stand/sit/walk for extended periods of time.
• Able to obtain an Ohio guard card.

Required Certificates, Licenses, Registrations

• Ability to obtain a TWIC Card.
• Ohio Guard Card.

Preferred Certifications

• NRC Certification.

Pay and Benefits

• Starting at $17.50 per hour, vary on position, post, and experience.
• Paid time off and paid holidays.
• Opportunities for career growth and promotion.
• Medical, dental, and vision benefits.
• Pension/Retirement 401K benefits.
• Skills-enhancing training.

EOE/M/F/D/V