Security Alarm Dispatcher- 7:30 am- 6pm (8hr or 10hr shifts)

Interface Security Systems LLC; Missouri; On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

3 weeks paid vacation time

10 days paid sick time

Uncapped employee referral bonuses

Energetic work culture

Training provided

Job summary

Interface Security Systems LLC is looking for a Level 3 iSOC Coordinator in Missouri. This position involves managing critical security events through real-time interactions and communication with monitored sites using advanced technology.

Successful candidates will possess excellent communication skills, a high school diploma or GED, and have experience in customer service or security roles. Full benefits start on Day 1 of employment, including generous vacation and bonuses.

Qualifications

• Two years of experience in customer service, call center, dispatch, or security roles is preferred.
• Ability to maintain a calm and positive demeanor in high-pressure situations.

Responsibilities

• Perform remote security checks and virtual tours to identify vulnerabilities.
• Manage live audio communication and intervene during security events.
• Process alarm signals and verify their validity.

Skills

Excellent communication skills

Active listening

Customer service experience

Familiarity with Microsoft Office

Education

High school diploma or GED equivalent

Job description

Overview

As a Level 3 iSOC Coordinator, you will take on advanced responsibilities, managing real‑time interactions and interventions during critical security events. You will handle live audio communication with individuals at monitored sites, use two‑way systems to prevent security breaches, manage incidents such as trespassing, and de‑escalate potential threats. Your ability to think quickly and communicate with authority will be key to resolving incidents in real time. This role demands a high level of skill in alarm verification, video monitoring, and rapid decision‑making, all while maintaining clear and direct communication with customers and emergency personnel.

Compensation and Benefits

Shift hours: Position requires availability between 7:30am and 6:00pm, depending on labor demands. Flexible schedule: 8–10 hour shifts are offered. Full benefits start on Day1 of employment. 3 weeks paid vacation time and 10 days paid sick time. Uncapped employee referral bonuses. Energetic work culture. Training is provided.

Compensation Details

Starting pay rate: $22.00 per hour (not including shift differential). Location: on‑site in office. Shift differential:

• Evening (5:00pm–9:00pm): +$0.50 per hour
• Overnight (9:01pm–6:00am): +$1.00 per hour
• Weekend (Saturday or Sunday): +$1.00 per hour

Monthly Bonuses

Performance monthly bonus awards: eligible after 90 days of successful employment, up to $1,000 per month based on specific metrics. Attendance bonus award: eligible after 90 days, up to $250 per month, up to $3,000 per year.

Start Dates

Training program begins with a Day1 Orientation class, held bi‑weekly. Preferred start dates: July6th2026 and July20th2026. A favorable drug screening and background check are required.

Responsibilities

• Perform remote security checks and virtual tours of customer locations, observing all areas for potential security vulnerabilities, criminal or unusual activities.
• Conduct virtual security escorts to safeguard customers during business opening, closing, or on customer request.
• Communicate with customer locations using state‑of‑the‑art two‑way audio/video surveillance technology.
• Take appropriate action based on severity or instructions, including contacting customers and/or requesting emergency services such as police, fire, or medical services.
• Answer inbound phone calls to assist with resolving, escalating, or supporting security and system‑related inquiries from customers, employees, and vendors.
• Maintain accurate records and documentation within the system of record (automation system).
• Monitor, verify, and respond to alarm signals, placing outgoing telephone calls to verify validity of alarm signals.
• Perform video verification of alarms to confirm security breaches or emergency incidents.
• Notify specified individuals via telephone of an alarm or event according to customer‑specific instructions.
• Provide critical life safety support by ensuring clear, timely, and accurate dispatch and alarm communication to emergency personnel.
• Provide basic alarm support such as arming, disarming, and assisting in resetting alarms/signals.
• Manage live audio interactions in response to alarm events or customer requests, utilizing two‑way audio systems to communicate directly with individuals at monitored sites.
• Use two‑way audio to intervene during real‑time incidents, projecting authority and maintaining clear communication.
• Handle situations such as loitering, trespassing, or other security violations, often requiring de‑escalation or rapid decision‑making.
• Document all interactions and ensure proper follow‑up to confirm resolution of incidents.
• Generate detailed reports on alarm responses and life safety interventions.

Qualifications

• High school diploma or GED equivalent.
• Two years of experience in customer service, call center, dispatch, or security roles is preferred.
• Excellent communication and interpersonal skills, ensuring all interactions are handled with professionalism and care.
• Strong active listening skills to understand customer needs and provide timely, accurate responses.
• Working knowledge of Microsoft Office applications.
• Ability to maintain a calm and positive demeanor in high‑pressure situations, demonstrating professionalism while working through urgent or critical situations.

Work Environment

iSOC Coordinators work in a state‑of‑the‑art security monitoring operations center, equipped with the latest video surveillance, two‑way audio communication systems, and intuitive alarm monitoring software. Operators are trained to handle multiple security events simultaneously, using advanced monitoring tools and proprietary software integrations.

Equal Employment Opportunity

Interface Systems is an equal employment opportunity employer. All qualified applicants and employees will receive consideration for employment without regard to age, race, color, religion, creed, national origin, ancestry, sex (including pregnancy), sexual orientation, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Accommodations

If you need assistance or an accommodation in completing this application or during any phase of the interview process due to a disability, please contact us at [e-mail]. Any information will be treated as confidential and used only for the purpose of determining an appropriate accommodation.