Security Dispatch & Operations Specialist

Direct Supply; Milwaukee (WI); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Generous benefits

Job summary

Direct Supply is seeking a Security Operations Support Specialist to serve as the central dispatch and operations desk resource, triaging calls, alarms, and tickets, and coordinating responses with Security Officers. You will monitor video management and access control systems, maintain incident logs, and support OSHA and life-safety compliance, audits, and emergency preparedness.

This role includes administrative support to the Safety and Security Manager and collaboration across security

Qualifications

• Demonstrates Composure – Maintains professionalism and self‑control under pressure.
• Delivers Results – Initiates action and meets priorities with urgency and drive.
• Communicates Effectively – Delivers clear, impactful messages across audiences and channels.
• Optimizes Work Processes – Improves workflows using data, AI, and technology.
• Excellent situational awareness and ability to prioritize effectively in dynamic environments.
• Proficient with security platforms and systems, including video monitoring, access control, and dispatch tools.

Responsibilities

• Serve as a primary security dispatch and operations desk resource during assigned hours.
• Receive, triage, and document security‑related calls, alarms, alerts, and tickets.
• Dispatch Security Officers and coordinate responses using established procedures.
• Monitor systems such as video management, access control, and alarms.
• Maintain incident logs and support after‑action reporting and documentation.
• Coordinate OSHA, ANSI, and life safety compliance activities, including inspections, drills, and tracking.
• Assist with audit preparation and emergency preparedness initiatives.
• Provide administrative support to the Manager, Safety and Security, including reporting, SOP updates, and training coordination.
• Support daily operations within platforms like Zendesk, Milestone VMS, OnSolve, and access control systems.

Skills

Composure

Results

Communication

Process optimization

Situational awareness

Security platforms

Tools

Video management systems

Access control systems

Dispatch tools

Job description

Direct Supply is seeking a Security Operations Support Specialist to serve as the central dispatch and operations desk resource, triaging calls, alarms, and tickets, and coordinating responses with Security Officers. You will monitor video management and access control systems, maintain incident logs, and support OSHA and life-safety compliance, audits, and emergency preparedness.

This role includes administrative support to the Safety and Security Manager and collaboration across security