Security Operations Support Specialist

Direct Supply, Inc.; Milwaukee (WI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Generous benefits package

Job summary

Direct Supply, Inc. is seeking a Security Operations Support Specialist in Milwaukee, Wisconsin. In this role, you will coordinate security dispatch, document incidents, and ensure compliance with safety regulations, while supporting the security operations team.

The ideal candidate has over 2 years of experience in security coordination, is adept at handling high-pressure situations, and is proficient with security platforms such as Zendesk and Milestone VMS. A generous benefits package is also offered.

Qualifications

• 2+ years of experience in security dispatch, operations, or emergency coordination.
• Ability to perform under high-pressure situations.
• Experience with dispatching platforms and incident tracking software.
• Strong communication and administrative skills.
• Ability to maintain confidentiality in sensitive situations.

Responsibilities

• Serve as primary security dispatch and operations resource.
• Document security-related calls and alerts.
• Dispatch Security Officers and coordinate responses.
• Monitor systems including video management and alarms.
• Maintain incident logs and support documentation.

Skills

Stress management

Results-oriented

Effective communication

Process optimization

Situational awareness

Proficiency with security systems

Tools

Zendesk

Milestone VMS

Access control systems

Job description

Position Summary

Direct Supply is building the future of healthcare technology with industry‑leading products, solutions and platforms to help improve the lives of millions of seniors and those who care for them. In the Security Operations Support Specialist position, you’ll serve as the central point of coordination for dispatch, monitoring, documentation, and compliance support within the Safety and Security function. You’ll ensure consistent incident handling, reliable communications, and disciplined execution of life safety and regulatory activities. By absorbing structured operational and administrative responsibilities, you’ll enable field‑based Security Officers and leaders to remain focused on response and patrol, while directly supporting the maturity and readiness of the security program.

Skills Needed

• Demonstrates composure – manages stress and pressure gracefully, maintaining professional maturity at all times.
• Delivers results – seizes new opportunities, tackles challenges head‑on with urgency, takes initiative and consistently hits goals.
• Communicates effectively – develops and delivers impactful communications for diverse audiences across channels, excels in both small and large group interactions, captures attention, actively listens, and guides discussions toward targeted goals.
• Optimizes work processes – streamlines workflows by harnessing data, AI, and technology, identifies opportunities for efficiency and incorporates new processes and technology, defines new success measures.
• Excellent situational awareness and ability to prioritize effectively in dynamic environments.
• Proficient with security platforms and systems, including video monitoring, access control, and dispatch tools.

What You’ll Do and Impact

• Serve as a primary security dispatch and operations desk resource during assigned hours.
• Receive, triage, and document security‑related calls, alarms, alerts, and tickets.
• Dispatch Security Officers and coordinate responses using established procedures.
• Monitor systems such as video management, access control, and alarms.
• Maintain incident logs and support after‑action reporting and documentation.
• Coordinate OSHA, ANSI, and life safety compliance activities, including inspections, drills, and tracking.
• Assist with audit preparation and emergency preparedness initiatives.
• Provide administrative support to the Manager, Safety and Security, including reporting, SOP updates, and training coordination.
• Support daily operations within platforms like Zendesk, Milestone VMS, OnSolve, and access control systems.

Experience

• 2+ years of experience in security dispatch, operations, emergency coordination, or a similar support function.
• Demonstrated ability to perform in high‑pressure or time‑sensitive situations.
• Experience with dispatching platforms, access control systems, or incident tracking software.
• Strong communication and administrative skills.
• Ability to maintain confidentiality and sound judgment in sensitive situations.

Additional Items of Interest

• Experience supporting OSHA or life safety compliance programs is preferred.
• Familiarity with Milestone, Zendesk, or access control systems is a plus.
• Emergency management or safety‑related certifications a bonus.

Benefits

Generous benefit package available.

Equal Opportunity Employer

Direct Supply, Inc. and its U.S. subsidiaries are equal opportunity and affirmative action employers committed to diverse workforces.