Security Control Room Operator

FCS Security Services, Inc.; Catoosa (OK); On-site; USD 25,000 - 36,000; Full time

Job summary

First Coast Security is seeking a dedicated Security Control Room Operator for overnight shifts in Oklahoma. The role focuses on monitoring CCTV/alarms, dispatching officers, and documenting incidents to ensure facility safety and compliance.

The operator will monitor life-safety systems, respond to events, and coordinate with security staff and other departments, maintaining logs and controlling room equipment and keys.

Qualifications

• Experience monitoring CCTV and alarms.
• Ability to document incidents clearly and promptly.
• Capable of directing staff during emergencies.
• Familiarity with security communications equipment.

Responsibilities

• Monitor CCTV and alarms and dispatch officers.
• Submit incident reports and logs.
• Monitor security, communications and life-safety systems.
• Proactively monitor surveillance and CCTV viewer programs.
• Respond to all system alarms and events.
• Answer calls over phones/intercoms; provide direction during emergencies.
• Liaise between security and other departments.
• Log equipment and key custody; report missing/damaged items.
• Create maintenance work orders for reported issues.
• Inform supervisor of any equipment or system issues.
• Manage two-way communications and emergency notifications.

Skills

CCTV monitoring

Alarm dispatch

Incident reporting

Emergency guidance

Tools

Security systems

Job description

Overnight Opportunity: First Coast Security is seeking a dedicated Security Control Room Operator.

• The Security Control Room Operator is directly responsible for the accurate documentation of routine and unusual events occurring on or near the facilities and maintains control of all equipment and keys in the Control Room
• Duties: monitor CCTV and alarms, dispatch officers, submit incident reports
• Monitor all security, communications, and fire/life safety systems within the designated region via the provided monitoring systems
• Proactively monitor all surveillance cameras and CCTV remote viewer programs
• Monitors and responds to all security/life safety system alarms
• Answer and respond to events and situations received over regular and emergency phones and intercoms; speak clearly, give direction, and provide guidance to employees and security staff during emergencies
• Serve as the liaison between all departments and the security department
• Handle (without delay) complaints and unusual/critical event information to Shift Supervisor, Account Manager, and Security Director
• Accurately document routine and unusual events occurring on or near the facilities (accomplished via shift reports, pass-downs logs, incident reports, incident reports logs, or other established methods)
• Accurately maintain control of all equipment and keys in the Control Room. Accurately logs all equipment and keys signed out and returned by security, parking, and shuttle bus staff
• Complete “task work orders" for all reported maintenance needs
• Inform (without delay) the Shift Supervisor / Account Manager of any missing, damaged, or inoperative equipment or communications, alarm, CCTV, or other systems
• Control and monitor the two-way communication systems
• Make emergency notifications as necessary pursuant to site Post Order