Security Control Room Lead: Emergency Response

St Jude Children's Research Hospital; Memphis (TN); On-site; USD 28,000 - 48,000; Full time

Job summary

St. Jude Children's Research Hospital in Memphis, TN seeks a Security Control Room Operator to manage the master operator console, paging, and communications systems.

The role includes monitoring cameras, dispatching personnel during incidents, and delivering flawless customer service to staff, patients, and visitors. Qualifications include a High School diploma/GED, 2+ years in customer service or 1 year in security, data entry, and proficiency with MS Office.

Qualifications

• High School diploma or GED required.
• 2+ years of customer service or 1 year security-related experience.
• Experience entering data and maintaining records.

Responsibilities

• Provide institution-wide customer service and operate the master operator console, paging and communications systems.
• Monitor cameras to identify threats and respond to service requests; dispatch appropriate personnel.
• Maintain daily incident reports and participate in emergency investigations as needed.
• Adhere to safety policies and participate in performance reviews and training.

Skills

Customer service

Emergency response

Communication

Data entry

Microsoft Office

Records management

Attention to detail

Education

High School diploma/GED

Tools

MS Office

Job description

St. Jude Children's Research Hospital in Memphis, TN seeks a Security Control Room Operator to manage the master operator console, paging, and communications systems.

The role includes monitoring cameras, dispatching personnel during incidents, and delivering flawless customer service to staff, patients, and visitors. Qualifications include a High School diploma/GED, 2+ years in customer service or 1 year in security, data entry, and proficiency with MS Office.