Sr Security Specialist

St. Jude Children's Research Hospital, Inc.; Memphis (TN); On-site; USD 29,000 - 48,000; Full time

Job summary

St. Jude Children's Research Hospital, Inc.

is seeking a Security Control Room Operator responsible for providing flawless customer service and operating the master operator console, paging system, and communications system. The role requires handling emergency communications, incident reporting, and collaboration with Security Management to investigate complaints while maintaining records and ensuring timely responses to requests for service.

Qualifications

• High school diploma/GED required.
• 2+ years of customer service or 1 year security related experience.
• Experience with data entry and working in emergency situations and fast-paced stressful environments.

Responsibilities

• Respond to inquiries and resolve issues, including issuing personnel badges and hangtags.
• Act as a communication specialist during emergencies (Fire, Severe Weather, 911 Calls).
• Coordinate with Security Management in preliminary and follow-up investigation of complaints.
• Maintain daily reports and written incident reports on shift activities.
• Perform other duties to meet department and institutional goals.
• Maintain regular and predictable attendance.
• Adhere to policies and deliver quality work while upholding St. Jude values.

Skills

Customer service

Data entry

Microsoft Office

Communication skills

Problem-solving

Stress management

Education

High School diploma/GED

Tools

Microsoft Office

Job description

Responsible for performing all duties associated with the operations of the Security Control Room. Provides institution‑wide flawless customer service, and operator/receptionist services using the master operator console, paging system, and communication system. Communicates efficiently and provides team support to co‑workers to meet the departmental demands. Strives to accomplish accuracy when administrating emergency responses. Monitors multiples cameras to identify threats to the employees, patients and visitors. Responds to request for service or assistance and dispatches appropriate personnel.

Job Responsibilities

• Provide institution‑wide flawless customer service by responding to inquiries and resolving issues or complaints (e.g., issuance of personnel badges and hangtags).
• Act as a communication specialist during emergency situations (e.g., Fire, Severe Weather, 911 Calls).
• Coordinate with Security Management in the preliminary and follow‑up investigation of complaints.
• Maintain daily reports & records and provide written incident reports on all activities during their given shift (e.g., offenses, disruptions).
• Perform other duties as assigned to meet goals and objectives of the department and institution.
• Maintain regular and predictable attendance.
• Consistently meet job expectations, adhere to policies, and deliver quality work while applying.
• St. Jude values and principles.

Performance Evaluation

Managers evaluate employee performance throughout the year—specifically through the spring and fall Check‑In milestones and the Annual Performance Review. All employees are encouraged to actively participate in these performance management processes.

Minimum Education and/or Training

High School diploma/GED required.

Minimum Experience

High school diploma/GED with 2+ years of customer service or 1 year security related experience (e.g., security program, police organization, military branch, conflict counselling). Experience in data entry and working in emergency situations and fast pace stressful environment. Some experience with computer systems, including Microsoft Office (Word/ Excel etc.), with some experience maintaining records, preferred. Proven performance in earlier role.

Special Skills, Knowledge and Abilities

• Ability to understand and adapt to changing priorities.
• Skills in structured problem‑solving and openness to learning new approaches to execution.
• Demonstrates strong knowledge/skills within area on a consistent basis to solve complex problems independently.
• Evaluates situations quickly, foresees problems and selects effective solutions; modifies approach if appropriate.
• Pilots new approaches with a curious and open mind.
• Seeks out new improvements and opportunities.
• Skills in clear and effective communication (written and verbal) and timely exchange of information with relevant stakeholders for work outcomes.
• Inquires effectively to understand underlying needs/issues and provide relevant responses.
• Presents technical information/reports in a simple and concise manner.
• Engages with critical stakeholders to keep them abreast of updates and understand changes in plans if any.
• Skills in planning, prioritizing, and organizing work well.
• Ability to deliver under tight timelines with focus on quality and efficiency.
• Plans well in advance with awareness of critical milestones/objectives and own scope of delivery.
• Anticipates potential resource requirements or roadblocks, and identifies alternatives.
• Thinks through competing priorities and sets realistic targets, builds in reviews, and monitors progress to ensure quality and timeliness.
• Skills in identifying potential threats, investigate incidents, (e.g., theft, damage), and determine the cause of the problem.
• Ability to stay calm under stress, respond quickly and effectively, when an emergency or crisis arises, managing safety of all concerned parties.
• Is able to apply knowledge/skills within own area to deliver tasks with limited guidance.
• Able to investigate and resolve security incidents, under minimal supervision.
• Maintains up to date and accurate records of incidents and problems/issues as needed.
• Knowledge of security rules & institutional policies and applicable laws.
• Ability to manage day to day security activities/queries and solve problems in a structured manner with an understanding of all hazards and threats to safety.
• Showcases good understanding of security policies, procedures and applicable laws (e.g., Crime- felony, misdemeanor, federal and state laws).
• Performs a wide variety of duties in support of security requirements, with minimal supervision.
• Undergoes and clears necessary background checks and driving skills.

Physical Demands and Working Conditions

Successfully complete a physical/health screening examination by Occupational Health, which includes a drug screening; successfully meet and maintain Campus Safety and Security physical requirements. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Physical demands are in excess of those for sedentary work and officers must be able to remain on feet for extended periods of time, as well as stoop, kneel, crouch, lift, carry, push, pull, climb, balance, walk, and run. Run moderate distances and/or go up and /or down flights of steps; read, interpret, and understand St. Jude Children’s policies and procedures. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, depth perception, and ability to adjust focus. Must maintain the ability to move about the workspace to access work surface and shelves, cabinets, drawers, and equipment that are at, below or above the work surface. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

An essential function of the job is to be able to comply with all applicable federal, state, and local safety and health regulations that would apply to this job. Nothing in this job description limits management's right to assign or reassign duties and responsibilities to this job at any time as business needs dictate. This job description reflects management's assignment of essential functions; it does not proscribe or restrict the tasks that may be assigned. This position may require working outdoors in all weather conditions, withstand exposure to inclement weather. Must pass a criminal background investigation; have and maintain a clean motor vehicle driving record. The information contained herein is not intended to be an all‑inclusive list of the duties and responsibilities of the job, nor is it intended to be an all‑inclusive list of the skills and abilities required to do the job.

Compensation

In recognition of certain U.S. state and municipal pay transparency laws, St. Jude is including a reasonable estimate of the compensation range for this role. This is an estimate offered in good faith and a specific salary offer takes into account factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the salary range and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current salary range is $20.50 - $34.50 per hour for the role of Sr Security Specialist.

Equal Opportunity

St. Jude is an Equal Opportunity Employer No Search Firms St. Jude Children's Research Hospital does not accept unsolicited assistance from search firms for employment opportunities. Please do not call or email. All resumes submitted by search firms to any employee or other representative at St. Jude via email, the internet or in any form and/or method without a valid written search agreement in place and approved by HR will result in no fee being paid in the event the candidate is hired by St. Jude.