Security Control Specialist

ASM Global-SMG; United States; On-site; USD 52,000 - 62,000; Full time

Job summary

Legends Global Long Beach Convention and Entertainment Center is seeking a Security Control Specialist to manage security operations, dispatch and coordination. This role ensures timely communication, incident handling, and a safe environment for guests and staff during events.

You will monitor lines, dispatch personnel, and support emergency response, with flexibility for nights, weekends, and large events at a premier venue.

Qualifications

• 2+ years in a security dispatch, control room, or front-line security role.
• High School Diploma or GED; associate degree preferred.
• Valid BSIS Guard Card (California or equivalent).
• Proficient with radio dispatch, MS Office, visitor management, and surveillance tech.
• Excellent verbal and written communication; calm under pressure.
• Ability to work long, irregular hours including nights and events.

Responsibilities

• Monitor emergency lines, radios, and surveillance feeds; dispatch staff.
• Maintain logs, incident reports, and equipment use.
• Manage Employee Entrance (EE); enforce sign-in and wristbands.
• Provide emergency support and act as control center backup.

Skills

Security experience

Communication

Decision-making under pressure

Customer service

Team coordination

Emergency response awareness

Education

High School Diploma or GED

Associate’s degree in Criminal Justice or Emergency Management

Tools

Radio dispatch systems

Microsoft Office

Visitor management systems

Surveillance technologies

Job description

LEGENDS & ASM GLOBAL Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering an end-to-end solution across all areas of venue operations and revenue generation for many of the world’s most iconic brands and venues. Legends brings a 360-degree, data-driven approach across planning, sales, partnerships, hospitality, and merchandise, working with top-tier clients to deliver exceptional experiences. ASM Global, the world leader in venue management and live event production, oversees 400+ arenas, stadiums, convention/exhibition centers, and performing arts venues globally. Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen!

Legends Global Long Beach Convention and Entertainment Center has an excellent and immediate opening for a Security Control Specialist. The Security Control Specialist provides professional client service support in planning, organizing, and managing events within the facility. This role includes monitoring event logistics and coordinating all tasks from the time events are booked through to their successful conclusion.

Job Title: Security Control Specialist

Department: Security

Location: Long Beach Convention & Entertainment Center

Reports To: Assistant Security Manager

Job Type: Full-Time; Non-Exempt

Hourly Rate: $25 - $30/ hr

Position Summary: The Security Control Specialist serves as a critical communication and coordination hub for all security operations. This role is responsible for monitoring communications, dispatching personnel, supporting emergency response efforts, and serving as the backup and operational support at the Employee Entrance (EE). The specialist ensures a professional, safe, and responsive environment across the facility at all times.

Key Responsibilities:

• Security Dispatch Operations Monitor emergency lines, security radios, and surveillance feeds to detect and respond to incidents. Evaluate and prioritize incoming calls or alerts; classify threats as High, Medium, or Low based on situational analysis. Dispatch appropriate security personnel based on incident type, skill level, and proximity. Coordinate with emergency services (police, fire, medical) to ensure swift and effective response to critical situations. Maintain and test communication systems regularly to ensure operational integrity.
• Reporting and Documentation Maintain accurate records and logs of all calls, dispatches, incidents, and security responses. Document the use and return of radios, key sets, lost and found items, and deliveries. Submit daily shift reports and incident summaries as required.
• Employee Entrance (EE) Operations Serve as the primary point of contact for employees, contractors, and visitors entering the facility. Enforce bag check policy, manage sign-in/sign-out procedures, and issue "wristbands of the day." Log and track all security radio/key issuances, deliveries, and parking validations. Use the public announcement (PA) system to communicate emergency alerts and routine notifications to attendees and staff.
• Emergency Support & Coverage Act as backup for Security Control during breaks and high-traffic events. Be fully trained to operate all Control Center functions including radio coordination, PA system usage, emergency notifications, and surveillance system monitoring. Assist in fire alarm procedures, emergency evacuations, and internal/external incident communications.

Required Skills and Qualifications:

Education: High School Diploma or GED required. Associate’s degree in Criminal Justice, Emergency Management, or related field preferred.

Licensing: Valid BSIS Guard Card (California or equivalent).

Experience: 2+ years in a security dispatch, control room, or front-line security operations role.

Technical Skills: Proficient with radio dispatch systems, Microsoft Office, visitor management systems, and surveillance technologies.

Communication: Strong verbal and written communication skills; ability to communicate effectively across multiple channels.

Decision-Making: Calm under pressure with the ability to make quick, informed decisions during emergencies.

Professionalism: Excellent customer service and interpersonal skills; must project a professional image to all guests and staff.

Availability: Flexibility to work varied shifts including nights, weekends, holidays, and during large events.

Preferred Qualifications: CPR/First Aid/AED Certification Experience working in large event venues, hospitals, or corporate campuses Bilingual (English/Spanish or other languages) a plus.

Physical Requirements: Ability to lift up to 25 lbs Ability to remain alert and attentive during long shifts Clear speech and hearing for effective communication over radios and phones.

Other Qualifications Ability to work under limited supervision and to interact with all levels of staff including management. Ability to work long and irregular hours that may vary due to functions and may include day, evening, weekends, and holidays.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.

Work Environment: This position operates in a 24/7 security environment. May involve prolonged periods sitting at a dispatch console, standing at the employee entrance, and responding to incidents throughout the facility.

Note The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply.

VEVRAA Federal Contractor

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.