Security Control Center Operator

National Grid; Village of Altamont (NY); On-site; USD 63,000 - 73,000; Full time

Job summary

National Grid in Altamont, NY is seeking a Security Control Center Operator to monitor and respond to security events on a rotating schedule. You will dispatch guards, collect intelligence, and write incident reports while coordinating with control centers and following established protocols.

The role requires an associate degree or 2+ years in security, solid communication skills, and experience with security systems and MS Office. You must be able to work nights, weekends, and holidays.

Qualifications

• Associate degree or 2+ years security experience.
• Good written and oral communication skills.
• Knowledge of security systems: access controls, alarms, CCTV.
• MS Office proficiency and ability to multi-task in a demanding environment.
• Strong analytical thinking under pressure.
• Ability to manage daily operations when Supervisor is not on shift.

Responsibilities

• Dispatch security personnel or law enforcement to investigate alarms.
• Assist in intelligence and data collection.
• Provide instructions to security guards as needed.
• Write incident reports and service tickets.
• Disseminate credible threat notifications per protocols.
• Coordinate security operations with control centers to ensure policy compliance.
• Travel to the Northborough, MA center may be required.

Skills

Communication skills

Security system knowledge

MS Office

Critical thinking

Operations management

Education

Associate degree

Tools

Electronic access controls

Intrusion detection

CCTV systems

MS Office

Job description

About us

At National Grid, we keep people connected and society moving. But it's so much more than that. National Grid supplies us with the environment to make it happen. As we generate momentum in the energy transition for all, we don't plan on leaving any of our customers in the dark. So, join us as a Security Control Center Operator, and find your superpower. We need you!

We want to find an innovative, adaptable, and results-oriented Security Control Center Operator for our Physical Security team. This position is located in Altamont, NY. If you yearn to be innovative, contribute new ideas, and play a critical part in our Global Security organization, we want to hear from you!

What you'll do

As Security Control Center Operator, you'll ensure that all SCC monitoring and notification processes, policies and procedures are executed properly during the assigned shift. This position entails shift work involving monthly schedule rotations for day, evening, nights, weekends, and holidays. Key responsibilities include the following:

• Dispatch appropriate security personnel or law enforcement officers to investigate alarms.
• Assist in intelligence and data collection.
• Provide instructions to security guards as necessary.
• Write Incident Reports and Service Tickets.
• Disseminate notifications of credible threats as instructed by the Senior Security Management or established protocols.
• Coordinate security operations with gas/electric control centers to ensure compliance with US and UK Corporate Emergency Planning policy and procedures.
• Travel to the Security Control Center in Northborough, MA may be required.

About you

• Associate degree in related field of study or 2+ years of security related experience.
• Good written and oral communication skills
• Working knowledge of corporate security computer systems, including electronic access controls, intrusion detection alarms and closed-circuit TV.
• Working knowledge of Microsoft Office products, familiarity with standard security communication protocols and equipment, and a demonstrated ability to perform multiple tasks in a challenging environment.
• Ability to critically think during difficult circumstances and incidents.
• Ability to manage daily operations if Supervisor is not on shift.

More Information

Are you the right fit for this exciting role? You want to learn more about the position and National Grid's ambitious Digital Transformation? Then let's chat!

Rewarding work and a collaborative, team-oriented culture are just the beginning. Review our digital benefit guide at ngbenefitslivebrighter.com for full details and descriptions.

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Salary

$63,000 - $73,000 a year

National Grid will not be providing visa sponsorship for this position now or in the future. You must have the ability to work without a need for current or future visa sponsorship.

National Grid utilizes an assessment that evaluates the job qualifications/characteristics using AI or statistically based scoring. For more information, please view NYC Local Law 144.

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

National Grid is committed to providing equal employment opportunities to all employees and applicants for employment regardless of protected class. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other protected status in accordance with applicable federal, state, and local laws. National Grid maintains affirmative action programs for individuals with disabilities and protected veterans.

Our employment practices are designed to ensure that all individuals are treated fairly and with respect throughout the hiring process and during employment. National Grid complies with all applicable federal, state, and local anti-discrimination laws. We are dedicated to fostering a workplace that is free from unlawful discrimination and harassment, and we encourage a culture of respect for all.