Security Control Center Operator

National Grid plc; Altamont (OR); On-site; USD 63,000 - 73,000; Full time

Job summary

National Grid is looking for a Security Control Center Operator in Altamont, NY. You will monitor and coordinate security operations, manage a shift schedule, and ensure alarms are handled promptly within the Global Security team.

The role requires strong communication, incident reporting, and the ability to work across security systems and procedures. Travel to Northborough, MA may be required, with opportunities for growth within the security organization.

Qualifications

• Associate degree in related field of study or 2+ years of security related experience.
• Strong written and oral communication skills.
• Familiar with security computer systems, access controls, alarms and CCTV.
• Proficient with Microsoft Office and security protocols.
• Ability to multitask in a challenging environment.
• Ability to act autonomously when supervisor is off shift.

Responsibilities

• Dispatch security personnel or law enforcement to investigate alarms.
• Assist in intelligence and data collection.
• Provide instructions to security guards as necessary.
• Write incident reports and service tickets.
• Disseminate credible threat notifications per protocols.
• Coordinate security operations with gas/electric control centers.
• Travel to the Security Control Center in Northborough, MA may be required.

Skills

Security experience

Associate degree

Communication skills

Security systems

Microsoft Office

Education

Associate degree or 2+ years experience

Job description

At National Grid, we keep people connected and society moving. But it’s so much more than that. National Grid supplies us with the environment to make it happen. As we generate momentum in the energy transition for all, we don’t plan on leaving any of our customers in the dark. So, join us as a Security Control Center Operator, and find your superpower. We need you!

We want to find an innovative, adaptable, and results-oriented Security Control Center Operator for our Physical Security team. This position is located in Altamont, NY. If you yearn to be innovative, contribute new ideas, and play a critical part in our Global Security organization, we want to hear from you!

What you'll do

As Security Control Center Operator, you'll ensure that all SCC monitoring and notification processes, policies and procedures are executed properly during the assigned shift. This position entails shift work involving monthly schedule rotations for day, evening, nights, weekends, and holidays. Key responsibilities include the following:

• Dispatch appropriate security personnel or law enforcement officers to investigate alarms.
• Assist in intelligence and data collection.
• Provide instructions to security guards as necessary.
• Write Incident Reports and Service Tickets.
• Disseminate notifications of credible threats as instructed by the Senior Security Management or established protocols.
• Coordinate security operations with gas/electric control centers to ensure compliance with US and UK Corporate Emergency Planning policy and procedures.
• Travel to the Security Control Center in Northborough, MA may be required.

About you

• Associate degree in related field of study or 2+ years of security related experience.
• Good written and oral communication skills
• Working knowledge of corporate security computer systems, including electronic access controls, intrusion detection alarms and closed-circuit TV.
• Working knowledge of Microsoft Office products, familiarity with standard security communication protocols and equipment, and a demonstrated ability to perform multiple tasks in a challenging environment.
• Ability to critically think during difficult circumstances and incidents.
• Ability to manage daily operations if Supervisor is not on shift.

More Information

Rewarding work and a collaborative, team-oriented culture are just the beginning. Review our digital benefit guide at ngbenefitslivebrighter.com for full details and descriptions.

#LI-CL

$63,000 - $73,000 a year

National Grid will not be providing visa sponsorship for this position now or in the future. You must have the ability to work without a need for current or future visa sponsorship.

National Grid utilizes an assessment that evaluates the job qualifications/characteristics using AI or statistically based scoring. For more information, please view NYC Local Law 144.

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

National Grid is committed to providing equal employment opportunities to all employees and applicants for employment regardless of protected class. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other protected status in accordance with applicable federal, state, and local laws. National Grid maintains affirmative action programs for individuals with disabilities and protected veterans.

Our employment practices are designed to ensure that all individuals are treated fairly and with respect throughout the hiring process and during employment. National Grid complies with all applicable federal, state, and local anti-discrimination laws. We are dedicated to fostering a workplace that is free from unlawful discrimination and harassment, and we encourage a culture of respect for all.

National Grid operates in both the UK and US, with a broad portfolio of energy businesses dedicated to providing safe, reliable, and sustainable power.

From electricity and gas transmission to advancing clean energy and modernising grids, our work covers every aspect of the energy system.

Our energy flows through absolutely everything we do

Life here at National Grid is more than just our purpose or our values, it’s everything we put into everything we do. It’s our commitment to diversity and inclusion; how we help our employees learn and grow; and how we partner with and support the communities where we live and work. It’s all this, and so much more.

We leverage our collective strengths to do meaningful BIG work so that we can be at the heart of a fair and affordable energy future.

Your salary is reviewed each year against the market for your role, skills, knowledge and experience.

Incentive

Annual performance plan or bonus (depending on your role) rewards your contribution to our success each year.

Retirement

Generous pension plan with company contributions up to 12%.

Private medical insurance for self and family.