Security Concierge Guest Ambassador

adventhealth; Ocala (FL); On-site; USD 21,297 - 34,068; Full time

Benefits offered by this job

Benefits from Day One

PTO from Day One

403-B Retirement Plan

Parental Leave

Career Development

Well-being Resources

Mental Health Resources

Pet Benefits

Job summary

AdventHealth in Ocala, Florida is seeking a Front Desk Guest Services Associate for the Night shift. The role greets guests, directs them, and manages the check-in process with attention to security procedures and patient identification.

You will work closely with vendors and staff to maintain smooth service flow. Requirements include English communication skills, discretion with confidential information, and proficiency in Outlook/Excel.

Qualifications

• Ability to discuss confidential personnel/patient issues with discretion.
• Ability to respond to a dynamic hospital matrix and act accordingly.
• Self-motivation, quick thinking and problem solving abilities.
• Proficiency with Microsoft Outlook and Excel.

Responsibilities

• Greets guests warmly and guides to locations; manages front desk check-in.
• Handles multiple computer systems, phone lines and patient schedules.
• Communicates effectively with patients and departments to ensure smooth operations.
• Maintains a clean and organized work area; supports escorts and volunteers.

Skills

Discretion

Customer service

English communications

Problem solving

Education

Associate degree

High school diploma

Tools

Microsoft Outlook

Excel

Job description

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance

• Paid Time Off from Day One

• 403-B Retirement Plan

• 4 Weeks 100% Paid Parental Leave

• Career Development

• Whole Person Well-being Resources

• Mental Health Resources and Support

• Pet Benefits

Schedule:

Full time

Shift: Night (United States of America)

Address: 1500 SW 1ST AVE

City: OCALA

State: Florida

Postal Code: 34471

Job Description:

Greets all guests warmly and provides accurate directions for patients and visitors. Facilitates the guest check-in process using security management procedures to ensure proper identification. Exemplifies World Class Service by being attentive and responsive to guest requests, creating memorable experiences. Projects an approachable and professional image in personal appearance, manner, and demeanor. Builds lasting relationships with vendors providing services to guests. Acts as a liaison between vendors and guests requesting services. Effectively multitasks and navigates multiple computer systems, applications, phone lines, patient schedules, and other information with proficiency. Answers outbound and inbound calls from guests and internal team members. Communicates effectively with patients and ancillary departments to ensure efficient flow. Works closely with escort volunteers stationed at the front desk. Maintains a clean and organized work environment. Other duties as assigned.

Knowledge, Skills, and Abilities:

• Ability to use discretion when discussing personnel/patient related issues that are confidential in nature. [Required]
• Ability to be responsive to dynamic matrix of hospital needs and act accordingly. [Required]
• Self-motivation, quick thinking and problem-solving abilities. [Required]
• Proficiency in performance of computer knowledge including Microsoft Outlook and Excel. [Required]
• Proficiency in Internet searching functions and basic math functions. [Required]
• Capability in communicating professionally and effectively in English, both verbally and in writing [Required]
• Communicate professionally and effectively in English, both verbally and in writing [Preferred]
• Ability to speak and read (English/Spanish) [Preferred]

Education:

• Associate [Preferred]
• High School Grad or Equiv [Required]

Field of Study:

• N/A

Work Experience:

• N/A

Additional Information:

• N/A

Licenses and Certifications:

• N/A

Physical Requirements - Please click the link below to view work requirements Physical Requirements - https://tinyurl.com/23km2677

Pay Range: $15.46 - $24.73

Background Screening Requirement (Florida Law)

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.

Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse: https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.