Receptionist Guest Services

adventhealth; Orlando (FL); On-site; USD 21,614 - 34,577; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Paid Time Off from Day One

403-B Retirement Plan

Parental Leave 4 weeks

Career Development

Well-being Resources

Mental Health Resources

Pet Benefits

Job summary

AdventHealth in Orlando is seeking a dedicated front desk associate to deliver exceptional patient and guest service in a fast-paced hospital lobby. You will answer calls with courtesy, assist visitors, and coordinate information for care teams while maintaining a welcoming, compassionate environment.

Qualifications include a high school diploma, strong English communication, basic computer and typing skills, and a customer-service mindset.

Qualifications

• High school diploma or equivalent required.
• Excellent English reading/writing and phone etiquette required.
• Basic computer and typing skills required.
• Bilingual preferred: English and Spanish or other listed languages.
• Customer service experience preferred.

Responsibilities

• Provide high level of service to patients and guests.
• Answer phone calls with excellent etiquette and respond courteously.
• Support patient experience in lobby and entrance operations.
• Coordinate information with healthcare team as needed.
• Assist with staying informed on hospital locations and numbers.

Skills

Telephone etiquette

English proficiency

Computer literacy

Guest relations

Bi-lingual (ES/other)

Interpersonal skills

Dependable

Education

High School Grad or Equiv

Tools

Fax machine

Job description

Our promise to you

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance




• Paid Time Off from Day One




• 403-B Retirement Plan




• 4 Weeks 100% Paid Parental Leave




• Career Development




• Whole Person Well-being Resources




• Mental Health Resources and Support




• Pet Benefits

Schedule

Full time

Shift

Day (United States of America)

Address

601 E ROLLINS ST

City

ORLANDO

State

Florida

Postal Code

32803

Job Description

Provides a consistently high level of service and satisfaction to patients and guests. Answers phone calls using excellent telephone etiquette and responds to requests courteously, professionally, and efficiently. Promotes a caring work environment by being courteous, thoughtful, and supportive of co-workers in a strong teamwork environment. Uses computer skills to assist guests, patients, and the healthcare team with appropriate information. Maintains up-to-date and thorough knowledge of the hospital(s) and ancillary locations, including associated phone numbers. Performs specialty services and duties as requested to ensure the smooth operation of the entrance/lobby and patient experience. Interacts with children who are either patients or family members, in an age-appropriate manner to help them feel at ease in a hospital environment. Other duties as assigned.

Knowledge, Skills, and Abilities

• Ability to understand guests’ needs and respond to them in a proactive, courteous, professional, and efficient manner, as perceived by the customer [Required]


• Excellent telephone etiquette and ability to read, write, and speak appropriately in English using good diction, and respond to guests’ needs [Required]


• Basic computer, typing, and fax machine knowledge [Required]


• Ability to recognize, pronounce and find names and telephone/room numbers of patients, personnel, and physicians [Required]


• Able to multitask and perform various job responsibilities simultaneously in a highly interactive environment, and provide a positive patient experience for patients, their families, and the community [Required]


• Fully bi-lingual in English and Spanish, or any of the following languages: Portuguese, Creole, Vietnamese, French, German, Russian, Arabic, and Korean [Preferred]


• Interpersonal/customer service skills/qualities: Positive attitude, warm friendly, approachable, genuinely caring and compassionate, and professional [Preferred]


• Dependable, self- motivated and adaptable to varying work environments [Preferred]

Education

• High School Grad or Equiv [Required]

Field of Study

• N/A

Work Experience

• Customer service management experience [Preferred]


• Prior customer service experience [Preferred]

Additional Information

• Full Time Sunday thru Thursday from 6:00am - 2:30pm.

Licenses and Certifications

• Basic Life Support - CPR Cert (BLS) [Preferred]

Physical Requirements

(Please click the link below to view work requirements)

Physical Requirements - https://tinyurl.com/23km2677

Pay Range

$15.69 - $25.10

Background Screening Requirement (Florida Law)

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.

Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse: https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.