Office Assistant

AdventHealth; Ocala (FL); On-site; USD 22,041 - 34,440; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Paid Time Off from Day One

403-B Retirement Plan

Parental Leave

Job summary

AdventHealth Ocala is seeking a patient-focused front desk teammate to support medical record requests and appointment scheduling. You will greet patients, collect copays, verify insurance, and ensure smooth daily operations in a fast-paced setting.

Responsibilities include answering calls, documenting interactions, and coordinating referrals. A high school diploma and 1+ years of related experience are preferred; the role is primarily on-site in Florida with day shift hours.

Qualifications

• High school diploma or equivalent required.
• 1+ years related experience preferred.

Responsibilities

• Facilitates medical record requests accurately and timely.
• Greets and directs patients in a friendly, welcoming, and timely manner.
• Answers the telephone and handles calls promptly with documentation.
• Schedules and confirms patient appointments to reduce no-show rate.
• Obtains and verifies patient information and insurance coverage.
• Collects copays, deposits, and other payments at the time of service.
• Obtains insurance authorizations and notifies patient of status.
• Distributes documentation within AMR accurately and timely.
• Processes patient referrals accurately and timely.

Education

High School Grad

Job description

Our Promise To You

It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule

Full time

Shift

Day (United States of America)

Address

1219 S Pine Ave

City

Ocala

State

Florida

Postal Code

34471

Job Description

Facilitates medical record requests accurately and timely. Assists with daily closing procedures. Other duties as assigned Greets and directs patients in a friendly, welcoming, and timely manner. Demonstrates knowledge of department policies and procedures to assist patients appropriately. Answers the telephone and handles calls in a timely and friendly manner, including appropriate documentation of the call. Consistently responds to patient requests in a timely and professional manner. Collects required documents such as insurance cards and photo IDs for encounters. Schedules and confirms patient appointments prior to the appointment date to ensure a low no-show rate. Obtains appropriate medical records and patient information to support patient care needs and distributes documentation within the AMR accurately and timely. Obtains insurance authorizations and verifies coverage prior to the patient's appointments, notifying the patient of the current status. Collects copays, deposits, deductibles, prior balances, coinsurance, and self-pay payments at the time of service per department policy. Establishes patient payment plans as required by department policy. Processes patient referrals accurately and timely.

Knowledge, Skills, And Abilities

• N/A

Education

• High School Grad or Equiv [Required]

Field Of Study

• N/A

Work Experience

• 1+ years related experience [Preferred]

Additional Information

• N/A

Licenses And Certifications

• N/A

Physical Requirements:

(Please click the link below to view work requirements)

Physical Requirements - https://tinyurl.com/23km2677

Pay Range

$15.69 - $25.10

Background Screening Requirement (Florida Law)

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.

Applicants may review general information about Florida's background screening requirements at the Florida Care Provider Background Screening Clearinghouse:

https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.