Front Desk Concierge

AdventHealth; Orlando (FL); On-site; USD 44,355,000 - 70,861,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off from Day One

403-B Retirement Plan

4 Weeks 100% Paid Parental Leave

Career Development

Whole Person Well-being Resources

Mental Health Resources and Support

Pet Benefits

Job summary

AdventHealth in Orlando, FL is seeking a full-time staff member to handle patient communications, registrations, and inquiries. You will verify insurance, collect payments when needed, and maintain accurate medical records under the supervision of clinical staff.

Required: high school diploma, strong English skills, and 3+ customer service experience. This role emphasizes compassion, multitasking, and teamwork in a hospital environment.

Qualifications

• Demonstrated ability to communicate effectively in English (read, write, speak).
• Ability to operate a computer, copier, fax, and scanner.
• Strong customer service and interpersonal skills.
• Experience handling patient registrations and insurance information.

Responsibilities

• Answer telephone and respond to patient questions to ensure prompt resolution.
• Assist with patient registration and document handling for physicians and staff.
• Verify insurance eligibility and determine up-front collection amounts.
• Prepare, file, and organize medical records as required.
• Support departmental performance improvement initiatives.

Skills

Customer service

Communication

English proficiency

Computer skills

Patient interaction

Multitasking

Interpersonal skills

Registration processing

Education

High School Diploma or equivalent

Job description

Our Promise To You

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that

Our Promise To You

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule

Full time

Shift

Day-Weekend (United States of America)

Address

885 N Alafaya Trl

City

Orlando

State

Florida

Postal Code

32828

Job Description

Schedule:

Full Time

Shift:

Requires full availability weekdays 8am-8pm, and weekends 8am-5pm.

A Sample 2-week Schedule Would Look Like This

• Week A: Mon & Tues 8am-8pm, Fri 2pm-8pm, Sat 8am-5pm (the next day *Sunday* starts Week B)
• Week B: Sun 8am-5pm, Wed & Thurs 8am-8pm, Fri 8am-2pm (Sat/Sun off)

Answers telephone, responds to patient questions and concerns to ensure prompt, accurate resolution is achieved. Handles various job tasks simultaneously. Demonstrates age-specific communication skills for patients with the ability to assess and interpret relevant data. Communicates with the patient or guarantor to obtain demographic, employment, insurance, and current medical condition information in order to perform accurate registration. Handles “release of information” requests for patients, referring offices, other medical facilities, attorneys, and insurance companies. Verifies insurance eligibility and determines accurate up-front collection amount. Prepares, processes, and files the medical record for each patient as required by patient type for documentation by physician and medical personnel. Participates in departmental performance improvement initiatives. Other duties as assigned.

Knowledge, Skills, And Abilities

• Demonstrated ability to communicate by reading, writing legibly, speaking and comprehending English effectively in order to carry out job requirements.
• Ability to operate a computer, copier, fax, and scanner.
• Ability to establish and maintain effective working relationships with patients, employees, and others of diverse backgrounds.
• Ability to request and collect co-pays and outstanding balances.
• Must have highly developed social and communication skills.
• Excellent judgment and the ability to stay calm and level-headed in difficult situations.
• Proficiency in word processing/typing.
• Strong customer service skills.

Education

• High School Grad or Equiv [Required]

Work Experience

• 3+ customer service experience [Required]
• Computer experience [Required]
• Relevant experience, preferably in hospital or hospitality industry [Required]

Physical Requirements:

(Please click the link below to view work requirements)

Physical Requirements - https://tinyurl.com/23km2677

Pay Range

$15.46 - $24.73

Background Screening Requirement (Florida Law)

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.

Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse:

https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.