Security Command Center Operator (2nd Shift)

DK Security, Inc.; Grand Rapids (MI); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical Insurance

Life Insurance

Dental Insurance

Vision Insurance

Paid Sick Days

Job summary

DK Security, Inc. in Kentwood, MI is seeking a Command Center Operator to deliver 24/7 support for our management team, supervisors, and field staff.

The role involves operating a multi-line switchboard, handling background screenings, payroll processing, and delivering exceptional customer service across our security operations. The position requires a high school diploma or GED with some college experience, a clean criminal record, and the ability to multitask while maintaining

Qualifications

• Minimum 18 years old with clean record and strong moral character.
• Excellent customer service and communication skills are required.
• High school diploma or GED; some college experience preferred.
• Ability to multi-task and maintain confidentiality in a fast-paced environment.

Responsibilities

• Provide outstanding customer service to clients, customers, and coworkers.
• Dispatched personnel for emergency and non-emergency responses using procedures.
• Process and document background screening and company-wide payroll.
• Monitor CCTV and operate access control and related security systems.
• Prepare reports and incident logs; assist in scheduling and payroll tasks.

Skills

Customer service

Communication

Multitasking

Professionalism

Education

High School Diploma or GED

Some college experience

Tools

Payroll software

CCTV systems

Access control systems

Job description

DK Security, Inc. in Kentwood, MI is seeking a Command Center Operator to deliver 24/7 support for our management team, supervisors, and field staff.

The role involves operating a multi-line switchboard, handling background screenings, payroll processing, and delivering exceptional customer service across our security operations. The position requires a high school diploma or GED with some college experience, a clean criminal record, and the ability to multitask while maintaining