Security Command Center Operator

TEKsystems; Bellevue (WA); On-site; USD 52,000 - 78,000; Full time

Job summary

TEKsystems is seeking a Security Command Center Analyst to monitor physical and electronic security systems on a 24x7 basis at our Bellevue client site. You will respond to alerts, coordinate with law enforcement, manage access, and maintain logs and reports. Strong communication and problem-solving skills are essential.

Flexible shifts including mornings, evenings, overnights and weekends are required. Ideal candidates have experience in call centers or help desk roles, are self-sufficient, and

Qualifications

• Experience in call center or help desk roles preferred.
• Must be a strong communicator and critical thinker.
• Ability to work under pressure and flexible to cover various shifts.

Responsibilities

• Monitors PSIM system for alerts, alarms, and events.
• Responds to alarm events according to SOPs.
• Coordinates law enforcement response to incidents.
• Notifies internal/external stakeholders as required.
• Operates CCTV to assess events and coordinate response.
• Performs access management tasks per policy.
• Serves as central point of contact for Corporate Security.
• Fills logs, reports, and documents for SCC activities.
• Reports any broken or non-operational security equipment.
• Performs visitor check-in at designated locations.
• Assists internal and external customers with questions and reports.
• Attends trainings and meetings as required.
• Completes self-guided training to maintain knowledge.

Skills

Security Command Center

Customer Support

Customer Service

Troubleshooting

Call Center

Job description

We are looking for people who have ideally worked in a call center or help desk role. Good with phone work and addressing issues over the phone. In this position, you will be triaging/escalating issues related to the safety and security of buildings/property for our client. Must be a strong communicator and critical thinker. Work well under pressure and be flexible to work various shifts.

Description

FLEX / On Call Hours - Must be able to cover all shifts - Morning, swing, overnights, weekends.

RESPONSIBILITIES

• Monitors Physical Security Information Management (PSIM) system for alerts, alarms, and other events.
• Responds to alarm events and security situations based on Standard Operating Procedures or policies.
• Coordinates Law Enforcement response to criminal and security incidents.
• Makes notifications to various internal and external people or groups.
• Operates CCTV cameras to ascertain the cause of events and coordinate response to those.
• Performs access management tasks in the assigned systems to create badges, assign access, and remove access based on policies.
• Central Point of Contact for the Corporate Security team. Answers phone calls, text messages, and emails regarding security and access management.
• Fill out appropriate logs, reports, and other documents to properly report on the activities of the Security Command Center.
• Identify and report any broken, damaged, or non-operational security equipment for repair.
• Visitor Check in at designated locations.
• Works with internal and external customers to assist with questions, concerns, and other reports.
• Attends trainings, staff meetings, and other assigned meetings as required.
• Completes required self-guided training to maintain company and professional knowledge
• Performs other duties as assigned

Top Skills Details

• Security Command Center
• Customer Support
• customer Service
• Troubleshooting
• Call Center

Additional Skills & Qualifications

If you are targeting a call center candidate they need to be a resolution specialist or be able to give instructions and advice without any additional assistance or supervision. If they are a "let me see what my manager says" type person, that is not going to be the strongest fit either. There needs to be a high level of self-sufficiency with strong problem-solving skills.

SUMMARY

Is responsible for the 24x7 monitoring of all physical and electronic security systems reporting to the Security Command Center (SCC). Works with internal and external customers to assist