Security Command Center Dispatcher (Healthcare)

Allied Universal; Cumberland (RI); On-site; USD 29,000 - 40,000; Full time

Job summary

Allied Universal, Cumberland, RI, is seeking a Security Officer Command Center/Dispatch Officer to safeguard clients across healthcare locations. You will coordinate communications, monitor activity, manage access control, document incidents, and provide exceptional customer service.

The role requires at least one year in security, with CPR preferred, and the ability to lift up to 20 pounds. A high school diploma is required, and background checks and drug screening are part of employment.

Qualifications

• At least one year of security-related experience.
• CPR certification preferred.
• Ability to lift up to 20 pounds preferred.
• Access control and badge experience preferred.
• Comfort using a computer or tablet preferred.
• Be at least 18 years of age for unarmed roles; 21+ for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with laws.
• Allied Universal will consider qualified applications with criminal histories.
• As a condition of employment, applicants will be subject to a drug screen where permitted by law.
• Licensing requirements may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Responsibilities

• Provide customer service to staff, visitors, patients, and/or vendors by carrying out security-related procedures, site-specific policies, and when appropriate, emergency response activities.
• Monitor and coordinate communications from the dispatch center, receiving calls, documenting requests, and directing appropriate personnel to incidents and service needs.
• Respond to incidents and critical situations in a calm, problem-solving manner, notifying site contacts and emergency responders as directed by established procedures.
• Maintain accurate dispatch logs, incident records, and activity reports, escalating concerns through established communication channels.
• Monitor access control, alarm, and camera systems as assigned, reporting irregular activity and helping to deter unauthorized access at the healthcare location.

Skills

Security experience

CPR certification

Lifting 20 pounds

Access control

Computer/tablet use

Age 18+ / 21+

High school diploma

Background check

Drug screen

Licensing requirements

Driver’s license (driving positions)

Education

High School Diploma or equivalent

Job description

Allied Universal, Cumberland, RI, is seeking a Security Officer Command Center/Dispatch Officer to safeguard clients across healthcare locations. You will coordinate communications, monitor activity, manage access control, document incidents, and provide exceptional customer service.

The role requires at least one year in security, with CPR preferred, and the ability to lift up to 20 pounds. A high school diploma is required, and background checks and drug screening are part of employment.