Security Client Services Leader: Elevate Client Experience

Garda World Security; Louisville (KY); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) matching

Paid time off

Job summary

GardaWorld Security is seeking a Security Client Services Manager in Louisville, KY to lead client service delivery and drive account success. The role focuses on building client relationships, analyzing service performance, and coordinating staff across multiple sites.

The ideal candidate has leadership experience, a business degree or equivalent, and a track record of managing teams and contracts. The position requires on-site work with travel within the market and a Monday–Friday schedule,

Qualifications

• Authorized to work in the United States.
• A college degree in business or a related field, or equivalent work experience.
• A valid driver's license and maintain a driving record that meets company vehicle and insurance eligibility standards.
• Minimum 2 years management experience; 4 years preferred.
• Must have experience overseeing multiple sites.
• Must have leadership experience.

Responsibilities

• Supervise the day-to-day security service provided to the facilities and ensure service is of the highest standards.
• Develop and maintain effective relationships with clients and employees and serve as the liaison between GardaWorld, our clients, and our assigned staff.
• Meet regularly with clients to address problems and offer solutions, provide status updates, communicate needs, and ensure contract compliance and complete customer satisfaction.
• Participate in the recruitment, selection, orientation, training, and continual development of staff assigned to the accounts.
• Routinely visit and inspect supervisors and security officers assigned to accounts within the business unit, including but not limited to reviewing reports, providing training & guidance, evaluating proficiency ensuring compliance to contract specifications as well as GardaWorld policy, providing assistance when necessary, and initiating corrective action as required
• Maintain thorough knowledge and understanding of post specifications, post orders, instructions, patrol areas, zones, emergency procedures, staffing requirements/priorities, client policies and procedures, and any other information necessary for the effective and efficient operation within the business unit
• Assist in the development and implementation of staffing schedules, budgets, payroll, and other reports
• Ensure 100% compliance with all federal, state, and local regulations in assigned accounts.
• Ensure 100% compliance with all contracts and collective bargaining agreements in assigned accounts.
• Recommend new approaches, policies, and procedures to effect continual improvements in efficiency of the department and services performed.
• Ensure progressive discipline is followed on all corrective actions.
• Perform other duties as assigned.

Skills

Operational Oversight & Accountability

Client-Centric Communication & Rel.

Team Leadership & Performance

Attention to Detail & Situational

Administrative & Analytical Proficie

People - Oriented

Education

Bachelor's degree in business or related field

Job description

GardaWorld Security is seeking a Security Client Services Manager in Louisville, KY to lead client service delivery and drive account success. The role focuses on building client relationships, analyzing service performance, and coordinating staff across multiple sites.

The ideal candidate has leadership experience, a business degree or equivalent, and a track record of managing teams and contracts. The position requires on-site work with travel within the market and a Monday–Friday schedule,