Security Client Manager

Allied Universal; St. Louis (MO); On-site; USD 68,000 - 76,000; Full time

Benefits offered by this job

Auto allowance

Annual bonus

Fuel card

Laptop

Cell phone

Air card

T&E card

Management role

Job summary

Allied Universal, a leading security and facility services provider, seeks a Client Manager in St. Louis to own key client relationships, lead security teams, and ensure optimal account performance.

The role runs Monday through Friday, with a strong focus on safety, profitability, and client satisfaction. Candidate will use AI tools and BI platforms to optimize schedules, monitor metrics, and drive revenue growth while maintaining regulatory compliance.

Qualifications

• Must possess one of the following: a degree (criminal justice, business or related) with experience supervising hourly staff.
• Experience driving operational goals in a fast-paced service environment.
• Strong communication and leadership skills; ability to manage dispersed teams.

Responsibilities

• Hire, develop and retain frontline staff for small to medium clients.
• Utilize AI tools and BI platform to monitor metrics and optimize schedules.
• Oversee client performance metrics including budget and accounts payable/receivable.
• Build client relationships and implement corrective action plans for satisfaction.
• Ensure service quality and regulatory compliance while maintaining safety standards.
• Create safety action plans to prevent work-related injuries.

Skills

Driver's license

Leadership

Budgeting

Financial analysis

Client relations

Communication skills

Multi-tasking

Scheduling

Safety protocols

Education

Bachelor's degree

Associate's degree

High School diploma

Tools

Microsoft Office

Job description

Company Overview:

Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Security Client Manager - St. Louis, MO | Monday-Friday | $71,000 / Year + Benefits & Annual Bonus Potential!

Ready to be the trusted face of security for our St. Louis clients? Allied Universal is looking for a Client Manager to own key client relationships, lead our security teams, and make sure every account runs at its best. You'll work Monday through Friday with your weekends free.

This isn't just a salary. It's a full package built for someone on the move:

• $71,510 annual compensation: $68,000 base salary plus a $3,510 auto allowance ($135 every paycheck)
• 20% annual bonus potential, so you can earn even more
• Monday-Friday schedule- some weekends required
• Company fuel card, so gas is covered
• Company laptop, cell phone, and air card to work from anywhere
• Company T&E card, with no out-of-pocket travel expenses
• Full-time management role with a company that has 800+ locations nationwide

Valid driver's license required. Must meet AU Driver Policy requirements.

RESPONSIBILITIES:

Caring Leadership, Client Engagement, and Operational Oversight:

• Hire, develop and retain front line staff, including Security Officers, Field Supervisors and Operations Managers, for small to medium-sized clients within your designated portfolio
• Utilize Allied Universal's AI technology, online reporting tools, and Business Intelligence Platform to monitor and analyze financial and operational metrics; drive operational efficiency by optimizing employee schedules, minimizing non-billed overtime, and supporting revenue growth, cash collections, and overall profitability
• Oversee and maintain client performance metrics, including budget management, accounts receivable, accounts payable, and overall account health, ensuring alignment with EBITA targets
• Build and maintain client relationships by addressing security needs, reducing risks, managing crises, and implementing effective corrective action plans; you will develop protocols, training, and response strategies that drive operational improvements and ensure client satisfaction
• Deliver high-quality service to our clients while maintaining industry standards, company policies, and regulatory requirements
• Establish a culture of safety by developing action plans that aid in the prevention of work-related injuries

By infusing our core values of agility, reliability, caring, teamwork, integrity, safety, and innovation into your leadership approach, you will not only achieve success in your role but also contribute to the positive culture and growth of the organization.

QUALIFICATIONS (MUST HAVE):

• Must possess one or more of the following:
• Bachelor's degree in criminal justice, business, or a related field with a minimum of two (2) years of professional level experience managing hourly employees in a fast-paced service organization
• Associate's degree in criminal justice, business, or a related field with a minimum of three (3) years of professional level experience managing hourly employees in a fast-paced service organization
• High School diploma with a minimum of five (5) years of professional level experience managing hourly employees in a fast-paced service organization
• Current driver's license if driving a company vehicle, or personal vehicle in the course of conducting business (e.g., client visits, attending networking events)
• Minimum of two (2) years of experience driving operational goals
• Skilled in managing a large and dispersed team that fosters teamwork, innovation, agility, client relations and achieving desired results
• Ability to maintain a profitable book of business by cross-collaborating and utilizing results-oriented problem-solving skills to meet both client and employee growth and satisfaction
• Proficiency in web-based applications and computer systems, including Microsoft Office
• Knowledge of safety protocols and service deliverables
• Ability to interpret financial data and use it to support decision-making; understanding of financial principles, including budgeting and financial reporting
• Proficiency in prioritizing tasks, meeting deadlines, and managing multiple projects efficiently
• Excellent oral and written communication skills

PREFERRED QUALIFICATIONS (NICE TO HAVE):

• Law enforcement, military and/or contract or proprietary security services experience
• Experience managing a dispersed workforce in a multi-location operation
• Experience with (BI) Business Intelligence tools for metrics analysis, reporting, automation, and presentations

BENEFITS:

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company's 401(k) plan, subject to eligibility requirements
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com