Security Service Manager

Allied Universal; Omaha (NE); On-site; USD 49,000 - 59,000; Full time

Benefits offered by this job

Medical, dental, vision

Eight paid holidays

Vacation accrual

Company laptop and cell phone

Job summary

Allied Universal is seeking a Security Service Manager for the day shift to lead our security officers and supervise client sites. You will manage frontline supervisors, coordinate with clients, and drive operational excellence across multiple locations.

You will oversee recruiting, training, payroll, and performance reviews while leveraging BI tools to optimize schedules and reduce overtime. Valid driver’s license is required; full-time with extensive growth opportunities.

Qualifications

• Bachelor’s degree or higher with 2+ years managing hourly employees in a fast-paced service org
• Associate’s degree with 3+ years managing hourly employees in a fast-paced service org
• High school diploma with 5+ years managing hourly employees in a fast-paced service org
• Licensing requirements may be required by state/local laws
• Valid driver’s license to drive company or personal vehicle for business
• 2+ years in business operations, security management, or supervising teams

Responsibilities

• Lead frontline supervisors and security officers; ensure client contractual hours are met
• Recruit, train, schedule, and manage staff; handle payroll and evaluations
• Serve as primary client contact to ensure high-quality service and protection of people and property
• Leverage BI and AI tools to track metrics, optimize schedules, and reduce unbilled overtime

Skills

Leadership

Client relations

Operations excellence

Payroll & scheduling

Communication

Problem-solving

Team management

BI tools experience

Education

Bachelor's degree in criminal justice, business or related

Associate's degree in criminal justice, business or related

High school diploma or equivalent

Tools

BI tools

Microsoft Office

CCTV / Access Control

Job description

Company Overview:

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Security Service Manager – Day Shift | Lead the Team, Own the Territory, $53K+ Package

Ready to step out from behind a desk and into a leadership role that keeps you moving? Allied Universal is looking for a Security Service Manager to be the go-to leader for our security officers and clients: building relationships, solving problems in the field, and making sure every site runs at its best. All of it happens on a day shift schedule.

This isn't just a salary. It's a full package built for someone on the move:

• $53,303 annual compensation: $49,793 base salary plus a $3,510 auto allowance ($135 every paycheck)
• 20% annual bonus potential, so you can earn even more
• Day shift to keep your evenings free
• Company fuel card, so gas is covered
• Company laptop and cell phone, to work from anywhere
• Company T&E card, with no out-of-pocket travel expenses
• Full-time with a company that has 800+ locations nationwide

Valid driver's license required.

RESPONSIBILITIES:

Caring Leadership, Client Engagement, and Operational Oversight:

• Ensure all security protocols and standards are consistently upheld; operate independently to manage frontline supervisors and security officers, meeting client-specific contractual hours while proactively minimizing unbilled overtime
• Recruit, train, schedule, and manage supervisors and officers; execute payroll, performance evaluations, and employee relations to build high-performing, engaged security teams
• Serve as the primary point of contact for clients, ensuring high-quality service that enhances the protection of people and property
• Leverage Allied Universal’s AI technology and Business Intelligence platforms to track metrics, optimize employee schedules, and reduce non-billed overtime to achieve operational efficiency, productivity, revenue growth, cash collections, and profitability

Safety and Compliance:

• Respond to escalated issues professionally, coordinating with clients and internal teams
• Maintain training, safety, and operational standards while managing uniforms, equipment, and supplies

QUALIFICATIONS (MUST HAVE):

• Must possess one of the following:
  • Bachelor’s degree in criminal justice, business, or a related field with a minimum of two (2) years of professional level experience managing hourly employees in a fast-paced service organization
  • Associate's degree in criminal justice, business, or a related field with a minimum of three (3) years of professional level experience managing hourly employees in a fast-paced service organization
  • High school diploma or equivalent with a minimum of five (5) years of professional level experience managing hourly employees in a fast-paced service organization
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
• Valid driver’s license if driving a company vehicle, or personal vehicle while conducting business
• Minimum of two (2) years of experience in business operations, security management, or supervising teams in a fast-paced environment.
• Experience in leading development, and retaining a diverse team while building positive client relationships
• Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination
• Skilled In managing a large and dispersed team that fosters teamwork, Innovation, agility, client relations and achieving desired results
• Ability to maintain a profitable book of business by cross-collaborating and utilizing results-oriented problem-solving skills to meet both client and employee growth and satisfaction
• Proven ability to evaluate situations, make sound independent decisions, and resolve conflicts in an efficient manner
• Proficiency in web-based applications and computer systems, including Microsoft Office
• Ability to communicate effectively with clients and employees while managing multiple projects and driving operational excellence
• Excellent oral and written communication skills
• Knowledge of safety protocols and delivery service
• Experience with (BI) Business Intelligence tools for metrics analysis, reporting, automation, and presentations

PREFERRED QUALIFICATIONS (NICE TO HAVE):

• Professional, articulate and able to use good independent judgment and discretion
• Experience managing a dispersed workforce in a multi-location operation
• Law enforcement, military and/or contract or proprietary security services, or facility management experience
• American Society of Industrial Security (ASIS), International Certified Protection Professional (CPP) certification
• Previous payroll, billing and scheduling experience
• Aptitude with security systems; CCTV, Access Control, and badge administration
• Graduate of certified public safety academy (e.g., Law Enforcement, Firefighter/Paramedic, Corrections Officer)

BENEFITS:

• Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com