Security Service Manager

Alliedbarton Security Services; Omaha (NE); On-site; USD 53,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, vision

Retirement plan

Disability insurance

Job summary

Allied Universal is seeking a Security Service Manager for the day shift to lead security officers and manage client relationships across multiple sites. You will drive operations, scheduling, payroll, and performance evaluations while ensuring high-quality service and safety.

The role emphasizes leadership, client engagement, and the use of BI tools to optimize efficiency, with a strong focus on profitability and compliance across 800+ locations nationwide.

Qualifications

• Requires 2+ years managing hourly employees in a fast-paced service org
• Licensing requirements may apply by state/local law
• Valid driver’s license if driving company or personal vehicle
• 2+ years in business ops, security management, or supervising teams
• Experience leading development and retaining diverse teams with client relations
• Knowledge of emergency preparedness, physical security, risk assessments, and law enforcement coordination
• Ability to manage a large dispersed team and drive results
• Independent decision-making and conflict resolution skills
• Strong written and oral communication
• Familiarity with safety protocols and delivery service
• Experience with BI tools for metrics, reporting, automation, and presentations

Responsibilities

• Lead frontline supervisors and officers to meet client-specific hours while minimizing unbilled overtime
• Recruit, train, schedule, and manage staff; handle payroll and evaluations
• Serve as primary client contact to ensure high-quality service and protection of people and property
• Utilize AI tech and BI platforms to track metrics and optimize schedules for profitability

Skills

Leadership

Client relations

Operations governance

Budgeting

Scheduling

Communication

Problem solving

BI tools

Microsoft Office

Education

Bachelor's degree in criminal justice, business, or related

Associate's degree in criminal justice, business, or related

High school diploma or equivalent

Tools

BI Tools

Microsoft Office

Job description

Overview

Company Overview:

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Job Description

Security Service Manager – Day Shift | Lead the Team, Own the Territory, $53K+ Package

Ready to step out from behind a desk and into a leadership role that keeps you moving? Allied Universal is looking for a Security Service Manager to be the go-to leader for our security officers and clients: building relationships, solving problems in the field, and making sure every site runs at its best. All of it happens on a day shift schedule.

This isn't just a salary. It's a full package built for someone on the move:

• $53,303 annual compensation: $49,793 base salary plus a $3,510 auto allowance ($135 every paycheck)
• 20% annual bonus potential, so you can earn even more
• Day shift to keep your evenings free
• Company fuel card, so gas is covered
• Company laptop and cell phone,to work from anywhere
• Company T&E card, with no out-of-pocket travel expenses
• Full-time with a company that has 800+ locations nationwide

Valid driver's license required.

RESPONSIBILITIES:

Caring Leadership, Client Engagement, and Operational Oversight:

• Ensure all security protocols and standards are consistently upheld; operate independently to manage frontline supervisors and security officers, meeting client-specific contractual hours while proactively minimizing unbilled overtime
• Recruit, train, schedule, and manage supervisors and officers; execute payroll, performance evaluations, and employee relations to build high-performing, engaged security teams
• Serve as the primary point of contact for clients, ensuring high-quality service that enhances the protection of people and property
• Leverage Allied Universal’s AI technology and Business Intelligence platforms to track metrics, optimize employee schedules, and reduce non-billed overtime to achieve operational efficiency, productivity, revenue growth, cash collections, and profitability

Safety and Compliance:

• Respond to escalated issues professionally, coordinating with clients and internal teams
• Maintain training, safety, and operational standards while managing uniforms, equipment, and supplies

QUALIFICATIONS (MUST HAVE):

• Must possess one of the following:
  • Bachelor’s degree in criminal justice, business, or a related field with a minimum of two (2) years of professional level experience managing hourly employees in a fast-paced service organization
  • Associate's degree in criminal justice, business, or a related field with a minimum of three (3) years of professional level experience managing hourly employees in a fast-paced service organization
  • High school diploma or equivalent with a minimum of five (5) years of professional level experience managing hourly employees in a fast-paced service organization
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
• Valid driver’s license if driving a company vehicle, or personal vehicle while conducting business
• Minimum of two (2) years of experience in business operations, security management, or supervising teams in a fast-paced environment.
• Experience in leading development, and retaining a diverse team while building positive client relationships
• Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination
• Skilled In managing a large and dispersed team that fosters teamwork, Innovation, agility, client relations and achieving desired results
• Ability to maintain a profitable book of business by cross-collaborating and utilizing results-oriented problem-solving skills to meet both client and employee growth and satisfaction
• Proven ability to evaluate situations, make sound independent decisions, and resolve conflicts in an efficient manner
• Proficiency in web-based applications and computer systems, including Microsoft Office
• Ability to communicate effectively with clients and employees while managing multiple projects and driving operational excellence
• Excellent oral and written communication skills
• Knowledge of safety protocols and delivery service
• Experience with (BI) Business Intelligence tools for metrics analysis, reporting, automation, and presentations

PREFERRED QUALIFICATIONS (NICE TO HAVE):

• Professional, articulate and able to use good independent judgment and discretion
• Experience managing a dispersed workforce in a multi-location operation
• Law enforcement, military and/or contract or proprietary security services, or facility management experience
• American Society of Industrial Security (ASIS), International Certified Protection Professional (CPP) certification
• Previous payroll, billing and scheduling experience
• Aptitude with security systems; CCTV, Access Control, and badge administration
• Graduate of certified public safety academy (e.g., Law Enforcement, Firefighter/Paramedic, Corrections Officer)

BENEFITS:

• Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com