Security Client Manager

Allied Universal; Kansas City (MO); On-site; USD 60,000 - 68,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) plan

Paid holidays and sick days

Vacation accrual

Job summary

Allied Universal seeks an experienced Security Client Manager to oversee security operations, manage client relationships, and lead a team of security professionals in Kansas City. This role requires proven leadership and strong management skills to ensure high-quality services and client satisfaction.

You will drive operational efficiency through AI technology, reporting tools, and BI analytics while safeguarding budgets and EBITA targets; collaboration and safety excellence are expected daily.

Qualifications

• Bachelor's degree in criminal justice, business, or a related field with management experience (2+ years).
• Associate’s degree with management experience (3+ years).
• High School diploma with 5 years of management experience in a service organization.
• Current driver’s license for client visits or company vehicle.
• Minimum of two years driving operational goals.
• Experience managing a large, dispersed team.
• Proficiency in Microsoft Office and web-based systems.
• Ability to interpret financial data for budgeting and reporting.
• Strong prioritization and multitasking skills.
• Excellent oral and written communication.

Responsibilities

• Hire, develop and retain front line staff for small to medium-sized clients within your designated portfolio.
• Utilize Allied Universal’s AI technology, online reporting tools, and BI Platform to monitor and analyze metrics; drive efficiency by optimizing schedules, reducing overtime, and supporting revenue growth and profitability.
• Oversee client performance metrics including budget management, accounts receivable/payable, and overall account health to align with EBITA targets.
• Build and maintain client relationships by addressing security needs, reducing risks, managing crises, and implementing corrective action plans; develop protocols, training and response strategies.
• Deliver high-quality service to clients while following industry standards, policies, and regulatory requirements.
• Establish a culture of safety by developing action plans to prevent work-related injuries.

Skills

Management experience

Team leadership

Budgeting

Client relations

Communication

Microsoft Office

Safety protocols

Financial analysis

Multitasking

Education

Bachelor's degree in criminal justice, business, or related

Associate’s degree in criminal justice, business, or related

High School diploma with 5 years of management experience

Tools

BI tools

Web-based applications

Job description

Company Overview:

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

We’re seeking an experienced and dependable Security Client Manager to oversee security operations, manage client relationships, and lead a team of security professionals. This position is ideal for a proven leader with strong management skills who can ensure high-quality security services and client satisfaction.

Position Details:

• Position: Security Client Manager
• Salary: $63,000.08 per year
• Experience: Previous management experience required
• Responsibilities: Oversee daily security operations, support security personnel, and maintain strong client relationships

RESPONSIBILITIES:

• Hire, develop and retain front line staff, including Security Officers, Field Supervisors and Operations Managers, for small to medium-sized clients within your designated portfolio
• Utilize Allied Universal’s AI technology, online reporting tools, and Business Intelligence Platform to monitor and analyze financial and operational metrics; drive operational efficiency by optimizing employee schedules, minimizing non-billed overtime, and supporting revenue growth, cash collections, and overall profitability
• Oversee and maintain client performance metrics, including budget management, accounts receivable, accounts payable, and overall account health, ensuring alignment with EBITA targets
• Build and maintain client relationships by addressing security needs, reducing risks, managing crises, and implementing effective corrective action plans; you will develop protocols, training, and response strategies that drive operational improvements and ensure client satisfaction
• Deliver high-quality service to our clients while maintaining industry standards, company policies, and regulatory requirements
• Establish a culture of safety by developing action plans that aid in the prevention of work-related injuries

By infusing our core values of agility, reliability, caring, teamwork, integrity, safety, and innovation into your leadership approach, you will not only achieve success in your role but also contribute to the positive culture and growth of the organization.

QUALIFICATIONS (MUST HAVE):

• Must possess one or more of the following:
  • Bachelor's degree in criminal justice, business, or a related field with a minimum of two (2) years of professional level experience managing hourly employees in a fast-paced service organization
  • Associate’s degree in criminal justice, business, or a related field with a minimum of three (3) years of professional level experience managing hourly employees in a fast-paced service organization
  • High School diploma with a minimum of five (5) years of professional level experience managing hourly employees in a fast-paced service organization
• Current driver’s license if driving a company vehicle, or personal vehicle in the course of conducting business (e.g., client visits, attending networking events)
• Minimum of two (2) years of experience driving operational goals
• Skilled in managing a large and dispersed team that fosters teamwork, innovation, agility, client relations and achieving desired results
• Ability to maintain a profitable book of business by cross-collaborating and utilizing results-oriented problem-solving skills to meet both client and employee growth and satisfaction
• Proficiency in web-based applications and computer systems, including Microsoft Office
• Knowledge of safety protocols and service deliverables
• Ability to interpret financial data and use it to support decision-making; understanding of financial principles, including budgeting and financial reporting
• Proficiency in prioritizing tasks, meeting deadlines, and managing multiple projects efficiently
• Excellent oral and written communication skills

PREFERRED QUALIFICATIONS (NICE TO HAVE):

• Law enforcement, military and/or contract or proprietary security services experience
• Experience managing a dispersed workforce in a multi-location operation
• Experience with (BI) Business Intelligence tools for metrics analysis, reporting, automation, and presentations

BENEFITS:

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company’s 401(k)plan, subject to eligibility requirements
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices