Security Client Portfolio Manager

Allied Universal; Saint Paul (MN); On-site; USD 95,000 - 105,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Eight paid holidays and vacation accr.

On-site office and onboarding

Job summary

Allied Universal is seeking a Client Portfolio Manager to lead a regional business segment. The role focuses on enhancing client experiences, building long-term relationships, and guiding field teams to deliver high-quality service and client satisfaction.

The position requires managing multi-national accounts, a strong track record in leadership and financial stewardship, and extensive travel for client engagement, with a comprehensive onboarding program provided by the company.

Qualifications

• Bachelor's degree in criminal justice, business or related field or equivalent.

Responsibilities

• Set the direction, tone, and client-specific plan for achieving service levels and measurable results.
• Hire, develop, and retain security officers, Operations Managers and Field Supervisors.
• Communicate high service level expectations to ensure client and employee satisfaction.
• Engage with clients to enhance Allied Universal's value and oversee day-to-day operations.
• Coordinate schedule adherence and minimize unbilled overtime while meeting contractual hours.
• Coach and develop staff for advancement and promotability.
• Utilize WinTeam for scheduling, billing, and reports to support business management.
• Enforce policies and drive continuous improvement across the organization.
• Act as liaison with customers to foster client intimacy and attend in-person meetings.
• Maintain records and prepare timely reports manually or automatically.
• Ensure regular attendance and participation in community and industry events.

Skills

Client relationship management

Strategic account management

Leadership

Financial acumen

Project management

Communication

Team development

Education

Bachelor's degree in criminal justice, business or related field

Associate's degree in criminal justice, business or related field + 3 years management experience

High School diploma + 5 years management experience

Tools

WinTeam

Job description

Job Locations

US-MN-St. Paul

Overview

Allied Universal, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Job Description

• Bachelor's or advanced degree in Security, Business Administration, Criminal Justice, or related field.
• Compensation ranges from $95,000 to $105,000, based on experience.
• This is an onsite position in Client's office location.
• Monday to Friday 0800-1600
• Ability to travel approximately 35% of the time for Client. Mandatory Events and out of State Site Visits each quarter.
• Minimum of ten (10) years of experience managing multi-national or global accounts.
• Minimum of five (5) years of experience building, developing, and coaching teams.
• Experience developing and managing a Strategic Account Plan.
• Experience managing a security budget exceeding $15 million annually.
• Proven record of accomplishment of excellence in customer service and fiscal management.

Allied Universal is currently seeking a Client Portfolio Manager to lead a business segment in a designated region. The primary role of the Client Portfolio Manager is to enhance client experiences, build long-term meaningful client relationships, and engage with employees that deliver our services in the field. The individual will meet or exceed operational goals by providing high-quality, professional, competent, and committed service and an outstanding client and employee experience. To support and ensure success in this role, we provide a comprehensive, week-long management onboarding course designed to provide best practices, tools, and guidance.

Responsibilities

• Set the direction, tone, and client-specific plan for achieving agreed-upon service levels and meeting actionable expectations for delivering measurable results
• Focus on hiring, development, and retention of appropriate security officers and Operations Managers and Field Supervisors overseeing remote managed business
• Communicate high service level expectations consistently to the team to ensure client and employee satisfaction and retention
• Engage regularly with clients to share his/her expertise to enhance the value of Allied Universal's offering
• Assist in coordinating the day-to-day team effort of Operations Managers and other assigned personnel to ensure that services are delivered in a quality and cost-effective manner.
• Work with assigned personnel to ensure that all contractually scheduled hours are met with a minimum of unbilled overtime.
• Coach, counsel, and develop assigned personnel to assist with their opportunity for advancement/promotability
• Capably utilize WinTeam for scheduling and billing and to produce reports (such as Scheduling Activity, Invoice Aging by Tiers, Training Summary and Training Detail reports) that require interpretation and action for effective business management
• Enforce Allied policies as outlined by the handbooks and executive memos.
• Work with all levels in the organization to identify, analyze and solve problems and create opportunities for continuous improvement
• Act as liaison between Allied Universal and the customer to foster customer intimacy, including travel to/from in person meetings
• Keep records and prepare accurate and timely reports both manually and through automated methods
• Maintain regular attendance to ensure avoidance of unpredictable, frequent, and/or ongoing late arrivals and chronic tardiness
• Actively participate in community and business-related organizations

Qualifications (Must Have)

• Must possess one or more of the following:
  • Bachelor's degree in criminal justice, business or a related field
  • Associate's degree in criminal justice, business or a related field with three (3) years of management experience in a high-volume workforce environment or service industry
  • High School diploma with five (5) years of management experience in a high-volume workforce environment or service industry
• Current driver's license if driving a company vehicle, or personal vehicle in the course of conducting business (e.g., client visits, attending networking events)
• Minimum of two (5) years of experience in successfully building and developing teams
• Minimum of one (1) year of experience driving operational and/or financial metrics while demonstrating strong financial acumen
• Leadership skills that foster teamwork, innovation, agility, client relations and achieving desired results
• Results-oriented problem-solving skills that meet client and employee needs, while running a profitable business
• Proven strong service orientation, excellent interpersonal, leadership and organizational skills
• Manage multiple tasks with ability to manage multiple priorities, complex situations, a diverse team of employees, and client requirements on an ongoing basis.
• Excellent verbal and written communication skills with the ability to communicate in a timely manner any changes or recommendations that could have impact on our service image or brand
• Dynamic networking skills displaying a commitment to safety and trust by participating in local community, client and industry events

Preferred Qualifications (Nice to Have)

• Law enforcement, military, and/or contract or proprietary security services experience
• Experience managing a dispersed workforce in a multi-location operation

BENEFITS

• Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.