PC Support Specialist (HELP DESK) ONSITE NOT REMOTE with Security Clearance

Indyne Corporation; Arivaca (AZ); Hybrid; USD 60,000 - 90,000; Full time

Job summary

InDyne is seeking an IT Support Technician to join the EPG Service Desk, delivering end user desktop support for on-site and remote personnel.

You will handle tier I–II troubleshooting, set up video conferencing, install and configure PCs and peripherals, and assist with Windows AD, DHCP, MMC and Office issues. A DoD clearance eligibility is required.

Qualifications

• High School Diploma or equivalent is required.
• 6 years of relevant experience or educational/experience equivalents.
• Security+ CE (or equivalent IAT II) required or achievable.
• Ability to obtain and maintain DoD clearance prior to hire.

Responsibilities

• Maintain computer networks and provide technical help to users of EPG.
• Provide Video Teleconferencing support to setup meetings and standby support to resolve issues during calls.
• Install and test PCs, printers, and peripherals; configure OS and software.
• Windows administration basics: Active Directory Users and Computers, DHCP, MMC, remote support tools.
• Troubleshoot Microsoft Office Suite; hardware and software issues.
• Operate office equipment and manage desk supplies as required.

Skills

Video conferencing support

Desktop troubleshooting

End user support

Customer service

Education

High School Diploma or equivalent

Tools

Active Directory

DHCP

Microsoft Management Console

Remote Support Applications

Job description

Overview InDyne is a full-service military, civilian and commercial operations company. Our Mission is to provide tailored cost effective, quality services and solutions. Our Vision is to exceed customer expectations by delivering results through agility, flexibility and responsiveness. Our Core Values include integrity, trust and loyalty. Responsibilities Candidate will be a member of the EPG Service Desk to provide end user desktop support to on-site and remote personnel. Technician will provide tier I to tier II troubleshooting skills to diagnose and resolve user requests through an internal ticketing system and by phone. This opportunity provides an excellent setting to develop IT skills and learn from a wide range of skill sets while collaborating with experienced IT professionals.

• Maintain computer networks and provide technical help to computer users of Electronic Proving Ground (EPG)
• Will provide Video Teleconferencing Support to setup meetings and standby support to promptly resolve technical issues that arise during a call.
• Install and test personal computers, printers, and other peripherals, configure operating system, load shrink-wrap programs and other application software programs
• Basic to intermediate Windows administration knowledge to include Active Directory Users and Computers, DHCP, Microsoft Management Console, Remote Support applications and others.
• Proficient troubleshooting skills for Microsoft Office Suite. Software and hardware troubleshooting skills.
• Ability to operate office equipment such as a personal computer, printer, copy machine, telephone, fax machine and other * equipment including desk supplies and other work‑related tools as required. Qualifications High School Diploma or equivalent and 6 years of relevant experience or educational/experience equivalents Possess and maintain a Security + CE (or equivalent IAT II) Ability to obtain and maintain appropriate level of DoD Clearance prior to hire