Security Assistant Shift Manager

l Baton Rouge; Baton Rouge (LA); On-site; USD 65,000 - 90,000; Full time

Job summary

PENN Entertainment is seeking an Security Assistant Manager to oversee daily operations of the security team in Baton Rouge. You will supervise staff, coordinate incident response, and ensure adherence to policies while maintaining a secure environment for guests and employees.

The role requires 21+ years of age, a valid gaming license, and strong writing and supervisory skills. On-site work with opportunities for growth within the security department.

Qualifications

• Must be at least 21 years of age.
• Must be able to obtain and maintain a valid gaming license.
• Must be able to maintain a valid Driver’s License.
• Demonstrated supervisor experience preferred.
• Basic knowledge of customer service and security experience.
• Must possess excellent writing skills.

Responsibilities

• Provide guidance and daily supervision to staff in the department.
• Monitor and ensure achievement of performance and profit objectives.
• Maintain awareness of all property activity and respond to incidents.
• Coordinate scheduling with shift manager to ensure guest satisfaction.
• Conduct regular security post inspections.
• Ensure security team adheres to dress and grooming standards.
• Prepare security incident reports and maintain logs.
• Protect company assets and coordinate with law enforcement as needed.
• Address guest complaints and support guest services.

Skills

Supervisory experience

Customer service

Security experience

Excellent writing skills

Tools

Microsoft Word

Microsoft Excel

Job description

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being.Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—mayvaryby position.Paid time off is earned according to the local policy and increases with the length of employment.

Responsibilities

• Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives.
• Maintain, through supervision and direct observation, a continuous awareness of all property activity. Respond appropriately to any incidents and or service needs.
• Adheres to scheduling and coordinates with shift manager any scheduling concerns, with attention to guest satisfaction.
• Conduct regular security post inspections
• Ensure security team members adhere to uniform dress and grooming standards consistent with department and company standards.
• Transfers Table Games fills and credits.
• Prepare security incident reports and maintain security logs.
• Maintain all current information on cheats, thieves, vagrants, etc. to ensure the protection of company assets, patrons, and employees; develops and maintains communications with law enforcement agencies and security personnel of other casinos to relay security information.
• Resolve guest complaints and ensures that all areas of guest service are adhered to.
• Provide support to other departmental management in the event of troublesome terminations, thefts, investigations, and procedures as requested.
• Ensure that all proper procedures for Games Department are correctly implemented and maintained, i.e., fills, credits, transfers, pit boxes, drops, etc.
• Promote a safe and secure working environment.
• In the absence of the shift manager, The security assistant manager will oversee of all emergencies on property. The security assistant manager will be responsible to see that all emergencies are drilled quarterly and documented. The security assistant manager will work in conjunction with the facilities manager and facilities technicians on all property emergencies and drills. All employees will take part in the drill exercises to guarantee that all staff members know what to do in any emergency to safeguard the safety and security of our patrons, team members, and assets

Requirements

• Must be at least 21 years of age
• Must be able to obtain and maintain a valid gaming license
• Must be able to maintain a valid Driver’s License
• Demonstrated supervisor experience preferred
• Basic knowledge of customer service and security experience
• Must possess excellent writing skills
• Proficient in Microsoft Word and Excel