Security Assistant Shift Manager

PENN Entertainment, Inc.; Morgantown (WV); Hybrid; USD 42,000 - 64,000; Full time

Job summary

PENN Entertainment in Morgantown, WV is seeking a Security Shift Manager to supervise security staff, enforce policies, and maintain safety. The role includes hiring and training, conducting inspections, and resolving guest and employee concerns with professionalism.

Ideal candidates show strong organizational and communication skills, a high school diploma or GED, and relevant security experience. This on-site position offers growth opportunities within a fast-paced environment.

Qualifications

• Requires a high school diploma or GED with relevant security experience or equivalent.
• Proficient use of Microsoft Office applications.
• Strong organization and communication skills essential for supervision.
• Ability to write reports and business correspondence.

Responsibilities

• Carries out supervisory responsibilities including interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and coaching employees.
• Enforces internal policies and security standards; conducts post inspections and maintains security logs.
• Ensures adherence to uniform dress and grooming standards and internal controls.
• Implements procedures for underage gambling and alcohol compliance.
• Responds to guest and employee concerns and resolves issues professionally.
• Supports the Director of Security and other departments during emergencies or system malfunctions.

Skills

Proficient in Microsoft applications

Strong organizational skills

Strong communication skills

Report writing

Education

High School Diploma or GED

Casino Security, military, or police experience

Job description

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual’s relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Responsibilities

• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and coaching employees; addressing concerns; and resolving problems. This position will be required to perform the duties of a Security Shift Manager. This will include informing the Director of Security, PGCB and any other department or agency of any emergency situations, or system malfunctions as required by internal controls.
• Ensure security officers adhere to uniform dress and grooming standards consistent with security department and company standards.
• Enforce internal control policies and procedures.
• Enforce underage gambling and drinking laws.
• Maintain safety and inspections reports for the complex.
• Conduct regular security post inspections.
• Prepare security incident reports and maintain security logs.
• Respond to guests and employees concerns and complaints and resolve their problems with professionalism and compassion.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 18 years of age.

• High School Diploma or GED required.; or one to two years of casino Security, military, or police experience; or equivalent combination of education and experience.
• Must be proficient in Microsoft applications.
• Must have excellent organizational and communication skills.
• Ability to write reports and business correspondence.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.

SUPERVISORY RESPONSIBILITIES

This job has supervisory responsibilities.

• Responsible for staff development and training programs.
• Responsible for rewards and recognition program to maximize employee engagement.
• Evaluates team members within department and delivers constructive feedback to team members in regard to performance.
• Provides recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.
• Manages work procedures and expedites workflow.
• Provides recommendation for employee performance (disciplining, coaching, and counseling).