Security Assistant Shift Manager

L'Auberge Baton Rouge; Baton Rouge (LA); On-site; USD 41,000 - 50,000; Full time

Job summary

L’Auberge Baton Rouge is seeking a Security Supervisor to lead the security team, ensure guest safety, and monitor property activity in a fast-paced casino environment.

You will supervise staff, coordinate shifts, and maintain incident reports while upholding company standards and safeguarding assets. Must be 21+, able to obtain a gaming license, and possess strong writing skills.

Qualifications

• Must have supervisory experience.
• Excellent writing skills are required.
• Proficiency with Microsoft Word and Excel.
• Basic knowledge of customer service and security is preferred.

Responsibilities

• Provide guidance and daily supervision to staff in the department.
• Maintain awareness of all property activity and respond to incidents.
• Coordinate scheduling with shift manager and ensure guest satisfaction.
• Conduct regular security post inspections.
• Ensure security team adheres to uniforms and standards.
• Manage transfers, fills, and credits in Games Department.
• Prepare security incident reports and logs.
• Protect company assets and liaise with law enforcement as needed.
• Resolve guest complaints and support other management during issues.
• Ensure proper procedures for Games Department operations are followed.
• Promote a safe and secure working environment.
• Oversee emergencies in the absence of the shift manager and coordinate drills.

Skills

Supervisory experience

Excellent writing skills

Microsoft Word

Excel

Customer service basics

Tools

Microsoft Word

Excel

Job description

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

• Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives.
• Maintain, through supervision and direct observation, a continuous awareness of all property activity. Respond appropriately to any incidents and or service needs.
• Adheres to scheduling and coordinates with shift manager any scheduling concerns, with attention to guest satisfaction.
• Conduct regular security post inspections
• Ensure security team members adhere to uniform dress and grooming standards consistent with department and company standards.
• Transfers Table Games fills and credits.
• Prepare security incident reports and maintain security logs.
• Maintain all current information on cheats, thieves, vagrants, etc. to ensure the protection of company assets, patrons, and employees; develops and maintains communications with law enforcement agencies and security personnel of other casinos to relay security information.
• Resolve guest complaints and ensures that all areas of guest service are adhered to.
• Provide support to other departmental management in the event of troublesome terminations, thefts, investigations, and procedures as requested.
• Ensure that all proper procedures for Games Department are correctly implemented and maintained, i.e., fills, credits, transfers, pit boxes, drops, etc.
• Promote a safe and secure working environment.
• In the absence of the shift manager, The security assistant manager will oversee of all emergencies on property. The security assistant manager will be responsible to see that all emergencies are drilled quarterly and documented. The security assistant manager will work in conjunction with the facilities manager and facilities technicians on all property emergencies and drills. All employees will take part in the drill exercises to guarantee that all staff members know what to do in any emergency to safeguard the safety and security of our patrons, team members, and assets

BRING US YOUR BEST.

• Must be at least 21 years of age
• Must be able to obtain and maintain a valid gaming license
• Must be able to maintain a valid Driver’s License
• Demonstrated supervisor experience preferred
• Basic knowledge of customer service and security experience
• Must possess excellent writing skills
• Proficient in Microsoft Word and Excel

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

STAY IN THE GAME. FOLLOW US.

We're changing entertainment.

Equal Opportunity Employer

STARTING SALARY

From $45,000 yr