Security Assistant

U.S. Department of Veterans Affairs; Milwaukee (WI); On-site; USD 42,000 - 54,000; Full time

Job summary

U.S. Department of Veterans Affairs is seeking a Security Assistant/Dispatcher for the Clement J. Zablocki VA Medical Center in Milwaukee.

The role focuses on monitoring physical security equipment, dispatching Police Officers to emergencies, and handling security-related inquiries both in-person and by phone. The incumbent will monitor CCTV, respond to alarms, manage access permissions, and assist with life-safety and emergency communications across federal law enforcement channels.

Responsibilities

• Monitors and responds to alarms; traces access patterns, programs or removes user permissions, updates databases, and remotely opens and secures doors during routine and emergency operations; determines when to dispatch law enforcement or other personnel to investigate.
• Monitors routine and emergency calls for police, fire, medical or other services; prioritizes events and coordinates with law enforcement units and agencies.
• Performs system checks on dispatch center equipment; troubleshoots problems, conducts inventories, logs, and prepares reports; uses NCIC and other interfaces to support operations and investigations.

Job description

This position serves as the Security Assistant -Dispatcher for Police Service at Clement J. Zablocki VA Medical Center within the Veterans Health Administration (VHA) with a primary purpose to monitor physical security equipment and systems. Dispatching of Police Officers to emergent situations, handling of internal and external customer service concerns in person and via telephone. Monitoring of CCTV security system to aid in detection of criminal and suspicious activity on VA property.

Duties:

Physical Security Support: Monitors and responds to alarms; traces access patterns, programs assigns or removes user permissions and updates databases and remotely opens and secures doors during routine and emergency operations; determines when to dispatch law enforcement or other personnel to investigate; Responsible for responding to alarm systems monitoring fire, access, intrusion, duress/panic, medical emergencies, psychiatric emergencies, medical assist teams, etc; and the emergency digital paging system. Monitors emergency weather alerts and transmits warning system-wide when appropriate. Maintains radio/alarm activity records/logs and prepares reports. Performs and conducts emergency callbacks when necessary. Issues and retrieves government issued keys and/or identification cards; and maintains accountability of Police Officer badges issued and all associated logs.

Communication:

Monitors and receives routine and emergency calls for a variety of sources that need police, fire, medical or other emergency services; Determines and prioritizes events and commits police resources appropriately; Receives and processes emergency calls, maintains contact with law enforcement units on assignment, maintains the status and location of Police Officers, and coordinates communication between agencies as needed; Monitors and directs responses to security and life safety communications, radio dispatches, telephone calls, and other emergency communication circuits; Coordinates with various federal, state, and local law enforcement officials for the coordination of emergencies; Responsible for the orderly flow of communications between the police dispatch center, agency leadership, and the workforce; maintains contact with law enforcement units; operates a variety of communications equipment, telephones, and computer systems to support both routine and emergency operations.

Operational Support:

Performs system checks on a variety of equipment used in the dispatch center. Troubleshoots systems when problems arise and resolves issues whenever possible; Conducts equipment inventories and completes records and other logs; Performs monthly alarm checks and submits reports documenting the operational status of each circuit tested. Initiates work orders for malfunctioning circuits and equipment; Enters, updates, and retrieves information from a variety of computer systems and sensitive databases. Uses the state and the National Crime Information Computer (NCIC) to access sensitive law enforcement information to support field operations and investigations; Queries for items such as criminal histories, arrest warrants, driver's records, vehicle registrations, stolen property, firearms, etc. Enters or updates regional and national records and/or messages to support recovery of stolen property or missing/endangered persons; uses state and the National Crime Information Computer (NCIC) to access sensitive law enforcement information to support field operations and investigations; enters or updates regional and national records; compiles and prepares reports related to events occurring in the operation of the police control center; completes vehicle registration tasks and issues decals and permits. Performs other related duties as assigned.

Work Schedule:

Varies Virtual: This is not a virtual position. Position Description/PD#: Security Assistant/PD00220A Relocation/Retention Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized