Security Assistant

Veterans Health Administration; Leavenworth (KS); On-site; USD 40,000 - 56,000; Full time

Job summary

U.S. Department of Veterans Affairs is seeking a Security Assistant within the VA Police Service to monitor alarms, manage access, and coordinate emergency responses.

The role involves operating security and communications equipment, reviewing reports, and ensuring rapid response to incidents on VA property. The position supports on-site police operations, uses NCIC and VA Police Software, and prepares documentation for management while following agency policies and procedures.

Responsibilities

• Monitors and receives routine and emergency calls requiring police, fire, medical, or other emergency services.
• Performs alarm and access monitoring; traces access patterns; programs; assigns/removes user permissions; updates databases; remotely opens and secures doors during routine and emergency operations.
• Assesses on-scene behavior and determines when it is appropriate to dispatch law enforcement or other personnel.
• Implements policies and procedures for identifying and protecting information, personnel, property, facilities, operations, or material.
• Performs administrative investigations of lost keys, passes, and PIV cards; documents access compromises and terminates off-access permissions.
• Determines the nature and location of emergencies; prioritizes events; notifies and coordinates follow-up communications as needed.
• Maintains contact with law enforcement units on assignment; coordinates communication between agencies.
• Enters, updates, and retrieves information from computer systems and sensitive databases; uses NCIC and VA Police Software for research and reporting.
• Generates police reports for routine, non-criminal cases; processes CVN and USDCVN per policy.
• Gathers information for VA Integrated Operations Center; prepares reports for management; performs other duties as assigned.

Job description

This position is located within the Department of Veterans Affairs (VA), Office of Security & Preparedness (OSP), VA Police Service. The position monitors and receives routine and emergency calls from a variety of sources that need police, fire, medical, or other emergency services. The work includes various police operations duties involving different and unrelated processes and methods. The position is primarily responsible for addressing alarms & monitoring computers for video surveillance.

Duties include the following: Performs alarm and access monitoring; traces access patterns; programs; assigns or removes user permissions; updates databases; remotely opens and secures doors during routine and emergency operations; and generates a variety of reports as needed. Assesses on-scene behavior and determines when it is appropriate to dispatch law enforcement or other personnel to investigate. Responsible for responding to alarm systems monitoring fire, access, intrusion, duress/panic, medical emergencies, psychiatric emergencies, medical assist teams, etc., and the emergency digital paging system. Implements policies, procedures, and methods for identifying and protecting information, personnel, property, facilities, operations, or material. Performs administrative (non-criminal) investigations of lost keys, passes, and PIV cards to rapidly assess and document compromised access to VA property and terminate off-access permissions. The position monitors and receives routine and emergency calls from a variety of sources that need police, fire, medical, or other emergency services. Determines the nature and location of the emergency; prioritizes events and commits police resources appropriately; determines what notifications are necessary based upon event type, makes such notifications, and coordinates follow-up communications. Receives and processes emergency calls, maintains contact with law enforcement units on assignment, maintains the status and location of Police Officers, and coordinates communication between agencies as needed. Receives and compiles information from various sources related to police and emergency incidents, taking appropriate actions regarding intrusion, duress, and holdup alarms. Directs response and/or modifies the responsible personnel depending on the type of incident or request. Operates a variety of communications and security equipment, such as computers, multi-frequency radios, multi-line telephone systems, and other related peripherals. Operates a variety of communications equipment, telephones, and computer systems to support both routine and emergency operations. Performs system checks on a variety of equipment used in the dispatch center. Troubleshoots systems when problems arise and resolves issues whenever possible. Conducts equipment inventories and completes records and other logs. Performs monthly alarm checks and submits reports documenting the operational status of each circuit tested. Enters, updates, and retrieves information from a variety of computer systems and sensitive databases. Uses the state and the National Crime Information Computer (NCIC) to access sensitive law enforcement information to support field operations and investigations. Queries for items such as criminal histories, arrest warrants, driver's records, vehicle registrations, stolen property, firearms, etc. Uses the VA Police Software to research information, complete reports and logs, vehicle registrations, etc. Compiles and prepares reports related to events occurring in the operation of the police control center for the dissemination of the completed products to various management officials. Generates police reports for routine, noncriminal cases such as lost property, missing patients, etc. Processes Courtesy Violations Notices (CVN) and US District Court Violation Notices (USDCVN) in accordance with established policies. Gathers information and completes reports when local incidents rise to the level requiring notification to the VA Integrated Operations Center. Performs other duties as assigned.

Work Schedule: Determined by leadership Virtual: This is not a virtual position. Position Description/PD#: Security Assistant/PD00220A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized