Security and Safety Aide

UMass Med School; Worcester (MA); On-site; USD 32,000 - 42,000; Full time

Job summary

UMass Chan Campus seeks a Security and Safety Aide to support campus safety through regular security checks, access control, and incident reporting. You will deter crime, protect property, and respond to safety concerns across hospital and school facilities.

The role requires HS graduate, 2 years in public safety or customer service, and CPR/First Aid certification within three months of hire; strong communication is essential for interacting with staff, patients, and visitors.

Qualifications

• HS graduate or equivalent required.
• Two years of experience and/or formal training in public safety or customer service.
• Strong communication skills to interact with employees, patients and visitors.
• CPR/First Aid certification required within three months of hire.

Responsibilities

• Perform security rounds, monitor doors and entry points, and oversee access control.
• Respond to alarms, manage pedestrian and parking safety, and issue badges.
• Provide first aid, coordinate with dispatch, and assist police as needed.
• Enforce hospital/school policies on no smoking, badge monitoring, and access control.
• Complete incident reports and provide administrative support.

Skills

Communication skills

Customer service

CPR/First Aid

Education

HS Graduate or equivalent

Tools

Weapon detection systems

Job description

Security and Safety Aide

Location: US-MA-Worcester

Position Type: Full-Time

Shift: Non Exempt

Union Position: Union Position-W20-AFSCME Trades and Building Svc

Union Code: Union Position - AFSCME Trades and Building Svc (W20)

Minimum Salary: USD $23.28/Hr.

Maximum Salary: USD $30.49/Hr.

GENERAL SUMMARY OF POSITION:

Under the direct supervision of the shift supervisor or designee, the Security and Safety Aide assists, monitors, and responds to security needs within the UMass Chan Campus (Hospital and School). The Security and Safety Aide will focus on deterring crime and protecting the organization's property, assets, and people.

ESSENTIAL FUNCTIONS

Facility Security

• Perform regular security checks of the building (rounds), checking doors, being alert to hazards, watching for theft, vandalism or any other potential risks, and fixed station monitoring
• Secure premises, and personnel. Perform personal/electronic surveillance, including monitoring of weapon detection systems and personnel screenings, inspect buildings, equipment, and access points
• Oversee control of entry and exit to the organization's premises and safeguard facilities, equipment, materials and employee property
• Respond to exit door alarms
• Monitor Pedestrian walkways and parking lots ensuring safety, traffic direction (including assistance with traffic detours), and parking enforcement
• Employee Assistance
• Coordinate and administer security clearances. Issue employee guest badges, and verify accuracy of information prior to issuing clearances
• Respond to requests for safety/security assistance from employees and visitors
• Respond to requests for entry to locked facilities

Public Safety Assistance

• Prevent losses and damage by reporting irregularities
• Provide First Aid
• Assist dispatch and police officers. Answer phones, communicate regularly via radio, maintain logs, monitor alarms, CCTV's, and communicate using teletype equipment

Policy Enforcement

• Inform violators of hospital/school policy and procedures
• Enforce hospital/school policies related to no smoking, door access, and badge monitoring

Reporting and Departmental Support Requirements

• Complete incident and daily reports
• Provide administrative and/or clerical support

REQUIRED QUALIFICATIONS:

• HS Graduate or equivalent
• Two (2) years of experience and/or previous formal training in public safety or customer service area
• Communication skills necessary to interact with employees, patients and visitors
• CPR/First Aid certification required within three months of hire

PREFERRED QUALIFICATIONS:

• 2-Year College Degree
• Certification in First Aid and CPR
• Prior experience with weapon detection systems