Institution Security Officer I (Facilities Services)

Inside Higher Ed; Amherst (MA); On-site; USD 42,000 - 54,000; Full time

Job summary

A public land-grant research university in Massachusetts seeks an Institution Security Officer I for staff full-time work within the Campus Center/Student Union. Responsibilities include performing security activities to ensure safety, conducting rounds, and maintaining security records. Candidates should have strong communication skills and the ability to work with diverse clientele. Position requires periodic night shifts and offers a dynamic work environment. Essential personnel designation applies.

Qualifications

• Ability to respond to reported suspected incidents of mal intent.
• Ability to carry, push, pull, stand, bend, and perform repetitive movements.
• Ability to communicate effectively in oral expression.
• Ability to prepare reports and maintain accurate records.
• Ability to understand and carry out oral and written instructions.
• Ability to communicate effectively orally.
• Ability to deal tactfully with others.
• Ability to explain policies and regulations governing campus security.
• Ability to exercise sound judgment in security decisions.
• Ability and willingness to work the night shift.

Responsibilities

• Perform security activities within Campus Center/Student Union complex.
• Make periodic rounds and security checks.
• Interacts with campus departments for smooth functioning.
• Respond to emergency security or maintenance situations.
• Respond to emergencies within the complex and safeguard occupants.
• Maintain logs and required forms and reports.
• Provide information to the public by phone or in person about services and spaces.

Skills

Ability to make periodic rounds

Ability to respond to incidents

Ability to work with diverse clientele

Ability to prepare reports

Effective communication skills

Ability to explain policies

Sound judgment in decisions

Willingness to work night shifts

Judgment & decision making

Job description

Institution Security Officer I (Facilities Services)

Job no: 529162
Work type: Staff Full Time
Location: UMass Amherst
Department: Facilities Services
Union: AFSCME
Categories: Administrative & Office Support

About UMass Amherst

The flagship of the Commonwealth, the University of Massachusetts Amherst is a nationally ranked public land-grant research university that seeks to expand educational access, fuel innovation and creativity, and share and use its knowledge for the common good. Founded in 1863, UMass Amherst sits on nearly 1,450 acres in scenic Western Massachusetts and boasts state‑of‑the‑art facilities for teaching, research, scholarship, and creative activity. The institution advances a diverse, equitable, and inclusive community where everyone feels connected and valued—and thrives, and offers a full range of undergraduate, graduate and professional degrees across 10 schools and colleges, and 100 undergraduate majors. We believe every member of our university community can contribute to our ongoing success by striving for the highest level of excellence as we seek breakthrough solutions to mounting environmental, social, economic, and technological challenges in our world.

Job Summary

Performs security activities for the Campus Center/Student Union during assigned shifts. Within policy guidelines and directives, protects against loss or damage from theft or vandalism; prepares and reviews information by gathering forms and reports; evaluates activities taking place in the Campus Center/Student Union operations during assigned shifts.

Essential Functions

• Performs security activities within Campus Center/Student Union complex during assigned shifts to ensure the safety of the people within the complex and the security of the facility and equipment.
• Makes periodic rounds and security checks of sales and storage areas; conducts surveillance of assigned areas; notifies appropriate authorities; takes action in accordance with authorized procedures.
• Acts as a liaison when for Campus Center Facilities when Campus Police are called or arrive on site during assigned shifts. documents situations appropriately.
• Interacts with other campus departments as necessary to ensure the smooth functioning of the facilities during assigned shifts.
• Responds to emergency security, maintenance or other operating emergencies within the complex taking appropriate steps to correct the problem and safeguard the occupants of the complex.
• Maintains records by maintaining logs; prepares required forms and reports following department policies and procedures.
• Provides information to the public by telephone or in person, responsibly answering questions concerning such matters as services, rooms, catering and special functions and referring inquiries to the appropriate department of services when necessary.

Other Functions

Performs other related duties as required.

Minimum Qualifications

• Ability to make periodic rounds and security checks.
• Ability to respond to reported suspected incidents of mal intent, assess the situation and notify appropriate authorities as necessary.
• Ability to work with a diverse clientele.
• Ability to prepare reports and maintain accurate records.
• Ability to understand and carry out oral and written instructions.
• Ability to communicate effectively in oral expression.
• Ability to deal tactfully with others.
• Ability to explain policies, procedures, laws and regulations governing the Campus Center complex and activities.
• Ability to exercise sound judgment in making decisions pertaining to activities within the Campus Center Complex.
• Ability and willingness to work the night shift.

Physical Demands/Working Conditions

Requires the ability to carry, push, pull, stand, bend, reach, sit, twist, lift and perform repetitive movements.

Additional Details

This position is designated as essential personnel.

Work Schedule

• Wednesday-Sunday schedule, 5pm-1am.
• 40 hours per week, will include weekends & may include holidays.

Salary Information

• AFSCME Non-Exempt Grade 09.
• Classified Step Scale.

Special Instructions to Applicants

Along with the application, please submit a resume. References will be checked at the finalist stage. Please be prepared to provide contact information for three (3) professional references.

Equal Employment Opportunity Statement

The University of Massachusetts Amherst welcomes all qualified applicants and complies with all state and federal anti-discrimination laws.

Advertised

Dec 22 2025 Eastern Standard Time

Applications close

Mar 22 2026 Eastern Daylight Time