Security Analysis Specialist Advisor

NTT DATA, Inc.; Butlerville (IN); Hybrid; USD 110,000 - 160,000; Full time

Job summary

NTT DATA is seeking an experienced OKTA IGA Support Engineer to provide L4/L3 managed services for the enterprise OKTA IGA platform. You will manage JML, provisioning, and access governance while ensuring security and compliance.

Collaboration with security, HR, and IT teams is essential. The role involves incident management, RCA documentation, and platform maintenance, with options for remote or hybrid work depending on client needs.

Qualifications

• Bachelor's degree in IT, Computer Science, Cybersecurity, or related field.
• OKTA Certified Professional / Administrator preferred.
• Experience supporting enterprise IAM/IGA environments.
• Knowledge of ITIL processes and service management frameworks.

Responsibilities

• Identity Lifecycle Management: manage JML, user provisioning/deprovisioning, and onboarding/offboarding.
• Incident & Problem Management: provide L4/L3 support, handle incidents, changes, and root cause analysis.
• Access Governance & Compliance: support access certification campaigns and audit remediation.
• Platform Administration & Maintenance: maintain apps, policies, workflows, and integrations; perform health checks and reporting.
• Vendor & Stakeholder Management: coordinate with OKTA and other vendors; produce SOPs and knowledge articles.

Skills

OKTA IGA

JML processes

Provisioning workflows

Access Certification

IAM concepts (RBAC, SSO, MFA)

Directory Services (AD, Azure Entra ID

REST APIs & SCIM

Education

Bachelor's degree in IT / CS

Tools

OKTA Workforce Identity Cloud

Job description

Job Description: OKTA IGA (Identity Governance & Administration) Support Engineer / Administrator

We are seeking an experienced OKTA Identity Governance & Administration (IGA) Support Engineer to provide L4/L3 managed services support for the enterprise OKTA IGA platform. The role involves supporting user lifecycle management, troubleshooting provisioning issues, handling incidents and service requests, supporting access certifications, and ensuring the stability, security, and compliance of the IGA environment.

Key Responsibilities -

Identity Lifecycle Management -

• Manage and support Joiner, Mover, and Leaver (JML) processes using OKTA Identity Governance.
• Troubleshoot and resolve user provisioning and deprovisioning issues across integrated applications and systems.
• Monitor and maintain identity synchronization, connectors, workflows, and business rules.
• Ensure timely onboarding, role changes, and offboarding of users in accordance with organizational policies.

Incident & Problem Management

• Provide L4/L3 operational support for the OKTA IGA platform.
• Handle incidents, service requests, change requests, and problem management activities.
• Perform detailed analysis and troubleshooting for identity-related issues.
• Support break-fix activities and ensure service restoration within defined SLAs.
• Conduct root cause analysis (RCA) for major incidents and document findings and corrective actions.

Access Governance & Compliance

• Enable and support quarterly and half-yearly access certification campaigns using OKTA IGA.
• Support audit activities by providing access reports, evidence, and remediation actions.
• Ensure compliance with internal security policies and regulatory requirements.
• Assist in remediation of audit findings related to identity governance and access management.

Platform Administration & Maintenance

• Maintain existing applications, policies, workflows, and integrations within the OKTA ecosystem.
• Perform regular platform health checks and proactive monitoring.
• Generate and distribute operational, compliance, and governance reports.
• Recommend platform improvements based on industry standards and best practices.
• Support system upgrades, configuration changes, and platform enhancements.

Vendor & Stakeholder Management

• Coordinate with OKTA and other vendors for product-related issues, defects, and escalations.
• Work closely with application owners, security teams, HR, and infrastructure teams to resolve identity management issues.
• Provide operational documentation, standard operating procedures (SOPs), and knowledge articles.

Required Skills & Experience -

Technical Skills -

• Strong experience with OKTA Identity Governance (IGA) and OKTA Workforce Identity Cloud.
• Experience in User Lifecycle Management (JML processes).
• Knowledge of provisioning and deprovisioning workflows.
• Experience with access certification and access review campaigns.
• Understanding of Identity and Access Management (IAM) concepts including:
  • RBAC (Role-Based Access Control)
  • SSO (Single Sign-On)
  • MFA (Multi-Factor Authentication)
  • User Provisioning
  • Access Governance
• Experience with directory services such as:
  • Active Directory (AD)
  • Azure AD / Entra ID
  • LDAP
• Familiarity with REST APIs, SCIM connectors, and application integrations.
• Experience in incident, problem, and change management processes.

Soft Skills -

• Strong analytical and troubleshooting skills.
• Excellent documentation and communication abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong stakeholder and vendor management skills.

Preferred Qualifications -

• Bachelor's degree in Information Technology, Computer Science, Cybersecurity, or related field.
• OKTA Certified Professional / Administrator certification preferred.
• Experience supporting enterprise IAM/IGA environments.
• Knowledge of ITIL processes and service management frameworks.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.

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