Lead IAM Systems Analyst

NTT DATA North America; Seattle (WA); On-site; USD 129,000 - 216,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off

Job summary

NTT DATA North America is seeking a Lead IAM Systems Analyst & Product Owner to join our Seattle team. You will act as the product owner for IAM, liaising between business stakeholders and IAM Engineering to drive daily operations and strategic evolution.

You will lead calls, prioritize Jira items, and guide IAM projects through the SDLC, collaborating with teams like Okta, ServiceNow, and Workday to ensure secure, compliant identity management.

Qualifications

• 7+ years of information services experience.
• 4+ years focused on Identity and Access Management.
• Bachelor's degree or equivalent experience in a relevant field.
• Proven knowledge of SailPoint IdentityNow/Identity Security Cloud.
• Experience with access management frameworks (RBAC/ABAC/PBAC).

Responsibilities

• Act as IAM Product Owner for governance, planning, and provisioning.
• Lead IAM stand-up meetings and coordinate tickets and Jira items.
• Provide SDLC guidance for IAM projects and research.
• Collaborate with ServiceNow, Workday, Okta, and other teams on IAM changes.
• Document requirements and train staff on IAM processes.

Skills

IAM governance

Product ownership

Stakeholder collaboration

SDLC leadership

IAM troubleshooting

Education

Bachelor's degree in Computer Science or related field

Tools

SailPoint IdentityNow

SailPoint ISC

Okta

ServiceNow

Jira

Workday

Active Directory

Job description

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization.

We are currently seeking a Lead IAM Systems Analyst to join our team in Seattle, Washington (US-WA), United States (US).

Lead IAM Systems Analyst & Product Owner

This highly visible role serves as the central liaison between business stakeholders and the technical IAM Engineering team. The individual acts as the “Product Owner” for the Identity & Access Management (IAM) domain, leveraging expert-level technical knowledge of IAM platforms and strong systems analysis skills to drive daily operations, project delivery, and strategic product evolution.

Essential Duties & Responsibilities

• IAM Product Ownership & Governance
  • Act as the daily sounding board for IAM rules, schedule, and provisioning through the SailPoint IIQ (CAPS) or similar platform.
  • Serve as the “product owner” for IAM Engineering on Sprint scope, actively curating the IAM Jiras to define what has been delivered and prioritizing what is in scope to fix or enhance.
  • Lead daily IAM stand‑up meetings to prioritize work across ServiceNow incidents, tickets, and IAM Jira items.
  • Lead retrospectives for continuous improvement of IAM processes and team performance.
  • Proactively determine and resolve blocking issues on IAM incidents, requests, or enhancements by collaborating with business owners and other technology teams.
• Technical Systems Analysis & Design
  • Possess a deep understanding of how SailPoint lifecycle, tasks, roles, and rules already function to accurately answer questions regarding future design or the rationale behind current configurations.
  • Provide leadership, guidance, and research to manage assigned IAM projects, adhering to System Development Life Cycle (SDLC) methodology guidelines.
  • Troubleshoot, analyze, and gather requirements for optimal IAM solutions, providing leadership to resolve complex technical issues
  • Work with managed services or vendor teams (e.g., CDW) to identify improvements, risks, or enhancements based on their subject matter expertise in IAM platforms.
  • Provide active feedback and troubleshooting on incidents or requests assigned to IAM Engineering, clarifying technical requirements with the team as needed.
• Stakeholder Management & Collaboration
  • Coordinate directly between business stakeholders and the IAM Engineering team to define the scope, priority, impact, and design for fixes and requests
  • Represent IAM (IT Security) on cross-team efforts and troubleshooting, specifically coordinating with teams managing systems like Workday P&C, Epic, Lenel, Network Infrastructure, Okta, and Exchange Online.
  • Consult with internal staff and management to assign and prioritize needs based on hospital‑wide/organizational objectives and initiatives.
  • Ensure users and stakeholders are adequately informed of initiatives, status, and operational impacts.
• Quality, Compliance & Documentation
  • Ensure all IAM changes are validated and safe for production, including strict adherence to RFC approvals, deployment notifications, and build/peer reviews
  • Document requests and findings, and facilitate training/education on application issues.
  • Integrate business needs with technology and standards related to identity creation, deletions, vaulting, and password management.
  • Support the larger IT Security team from an IAM perspective on capabilities and priority tasks.

Basic Qualifications

• 7+ years’ experience in an Information Services environment
• 4+ years’ experience focused on Identity and Access Management.

Additional Preferences

• Technical Expertise Minimum of 4 years’ experience with SailPoint engineering and/or architecting, specifically SailPoint IdentityNow (IDN) or SailPoint Identity Security Cloud (ISC)
• Education Bachelor's degree in a relevant field (Computer Science, Business Administration, etc.) OR equivalent experience that demonstrates technical competency
• Proven experience and knowledge of project management skills, tools, and methodologies
• Proven experience leading committees, projects, and activities
• IAM Knowledge Advanced understanding of IAM platforms (SailPoint, Okta, CyberArk)
• Experience with access management frameworks (RBAC/ABAC/PBAC)
• Expert knowledge of access management frameworks
• Deep understanding of Microsoft Active Directory and cloud platforms (AWS, GCP, Entra)
• Proficiency in automation tools (PowerShell, RPA, SQL, Power Automate)
• Experience with Privileged Access Management tools
• Working knowledge of HR and Payroll workflow, data elements, and system integration

NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this role is $129,360 – $215,600. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications.

This position may also be eligible for incentive compensation based on individual and/or company performance.

This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise‑scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start‑up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in‑office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.

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