Security Ambassador- On Call

HonorHealth; Phoenix (AZ); On-site; USD 32,000 - 52,000; Full time

Job summary

HonorHealth is seeking a Security Ambassador to serve as the first contact for patients, visitors, or staff at our facilities. You will enforce visitor policies, greet people, and assist with navigation while coordinating with security technologies and incident response.

This role requires professionalism, effective communication, empathy, and the ability to remain calm during emergencies. Travel between facilities may be required; a high school diploma, 1 year of security experience, a valid

Qualifications

• High school diploma or GED required.
• 1 year security experience preferred.
• Valid driver license required.
• Basic Life Support (BLS) certification within 2 months of hire.
• Taser Certification within 90 days of hire.
• IAHSS Supervisor Certification preferred.

Responsibilities

• Represent HonorHealth as the first contact point for patients, visitors, vendors, or staff and enforce policies.
• Monitor entrances and guide visitors; interact with security technologies as needed.
• Respond to emergencies; de-escalate conflicts and assist during drills and incidents.
• Report hazards or suspicious activity to leadership and maintain awareness of surroundings.
• Complete required training and participate in department safety programs.

Skills

Communication

Professionalism

Empathy

Active listening

Education

High school diploma or GED

Tools

Driver license

BLS certification

Taser certification

IAHSS supervisor certification

Job description

Primary City/State:Deer Valley - 19829 N 27th Ave Phoenix, AZ 85027Category:Safety and SecurityShift:EveningDepartment:SecurityOn-Call- EveningsGreat care starts with great people. (Like you.)At HonorHealth, you’ll find something special. From humble beginnings in 1927 to one of Arizona’s largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most — caring for the health and well-being of people and communities across the greater Phoenix area.Responsibilities:JOB SUMMARYThe HonorHealth Security Ambassador serves as a first point of contact for patients, visitors, or staff members at HonorHealth facilities. The position understands and enforces visitor policy, follows designated screening script and process flows, enforces entrance utilization and any related policies (ex: masking, badging), and greets patients and visitors and assists in navigation. The Security Ambassador performs these functions at ED and main entrances of HonorHealth Medical Centers in coordination with the deployment of various security technologies, or at any other HonorHealth locations designated as requiring these services. Travel between HonorHealth facilities and/or locations may be required.ESSENTIAL FUNCTIONSResponsible for representing HonorHealth as the first contact point a patient, visitor, vendor, or staff member will encounter upon arriving at HonorHealth. Serves as a critical team member in facilitating patient and visitor visits. Demonstrates professionalism, effective communication and listening skills, empathy, and ability to effectively interact with patients, visitors, family members, staff and others who may present to HonorHealth. Establishes and maintains a courteous, respectful, and helpful demeanor while assisting and engaging with patients, visitors, and HonorHealth personnel. In addition to providing an overall presence, an HonorHealth Security Ambassador ensures consistent policy enforcement and monitors patient and visitor flow within the building. Interacts with various security technologies, such as visitor management systems and passive weapons detection systems. Reports hazards, unusual or suspicious circumstances to the appropriate leadership personnel. Maintains view only access to the electronic medical records to support verifying information. Required to work varied hours, which may include days, evenings, holidays and/or weekends.Responsible for assisting in emergency situations. Provides security support during emergencies such as, fire alarms, and intruder alarms. Remains calm and composed during stressful situations and effectively de-escalates conflict or stressful situations. In the event of emergencies, must take charge of maintaining order, safety and to protect personnel and property. Some activities can involve interacting with and controlling hostile, belligerent, aggressive individuals involving some element of danger or risk of injury. May be required to subdue resisting, aggressive, combative and distressed individuals.Responsible for completing required training and annual in-services. Participates in security department training and continuing education programs including, but not limited to Nonviolent Crisis Intervention Techniques, Self Defense Tactics & Techniques leading to certification in the use of specialized equipmentRepresents HonorHealth as a brand ambassador. Greets patients, visitors, vendors, and staff with professionalism. Assists other departments with helping guests. Collaborates with community partners.EDUCATIONHigh School Diploma or GED RequiredEXPERIENCE1 year Prior security experience. PreferredLICENSES AND CERTIFICATIONSDrivers License (DL) - License Driver License RequiredBasic Life Support (BLS) - Certification Basic Life Support certification through the American Heart Association within in 2 months of hire 60 Days RequiredTaser Certification - Certification within 90 days of hire by HonorHealth Public Safety/Certified Taser Instructor 90 Days RequiredInternational Association of Healthcare Security and Safety Supervisor Certification (IAHSS) - Certification Certification As A Security Officer PreferredWe're all in for your career.